*UPDATED* Months of Bluescreens... now very frequently happening while watching Youtube videos

Discussion in 'Windows 8 Blue Screen of Death (BSOD)' started by Paganister, Dec 25, 2013.

  1. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    Hi all,

    This has been an ongoing issue for months, but it had calmed down. But now the past few days it has become very frequent again - I am now getting totally fed up with it as I don't know what it causing it.

    I have a 4770k Intel
    Kingston 8GB 2400mhz ram
    MSI MPower Z87 Board
    AMD 290X video card
    Separate SSD, and 2 WD Black Drives in RAID

    I have attached the files.

    I just uninstalled as much as I can possibly think of but it just bluescreened again. Several times today already. I think it is a video driver issue, but it has only just started doing it more frequently after upgrading to 13.12 WHQL. I was running a beta before this, but the 13.11 WHQL version didn't help the siutuation so I reverted back to beta 13.11 9.4 as it wasn't happening often. Now I am back on 13.12.

    I have just removed my video capture card from the PC and uninstalled all its drivers.

    I have updated all the drivers that MSI Live Update detects, then uninstalled the program.

    This included the Audio Drivers, an Intel update, Motherboard BIOS update.

    Nothing has worked.

    Nothing is overclocked at all.

    Can you please help me out here?

    As I mentioned in the title it definitely seems to happen more when watching Youtube videos. I have updated flash to the latest version. It has never Bluescreened while playing games!

    Thanks a bunch.



    Edit: Just did a Windows Memory Diagnostic test - no issues. About to update my Intel Wireless drivers from 15.8.0.0 to 16.7.0.0. I'll keep you updated.


    Edit 2: Latest files attached.
     

    Attached Files:

    #1 Paganister, Dec 25, 2013
    Last edited: Dec 29, 2013
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,829
    Likes Received:
    1,565
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff801905d4187, ffffd00027395bd0, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt!CmpDeleteKeyObject+1a7 )
    
    Followup: MachineOwner
    
    Hi,
    apart from the above many of the dmp files pointed to the gpu driver as culprit although this can be caused another driver making that driver crash. I'll go through the driver stack and see what's what.

    You need to remove your GPU drivers but first make sure your driver install settings are like this:
    [​IMG]

    Although your GPU drivers are up to date you also have this:
    AMDACPKSL.SYS Wed Sep 25 01:24:41 2013
    It's part of the AMD driver but comes with OEM or laptop drivers. It sounds like you need to have a bit of a clear out as far as graphic driver files are concerned. Uninstall your GPU drivers using the app found here:
    http://www.guru3d.com/files_details/display_driver_uninstaller_download.html
    You'll need to enter safe mode. This link explains how using win 8/8.1:
    http://windows.microsoft.com/en-gb/windows-8/windows-startup-settings-including-safe-mode

    Latest 13.12Whql:
    http://support.amd.com/en-us/download/desktop?os=Windows 7 - 64

    e22w7x64.sys Wed Dec 05 16:43:48 2012
    Embedded Killer Ethernet driver. Please update from manufacturers website:
    http://uk.msi.com/product/mb/Z87-MPOWER-MAX.html#download

    ISCTD64.sys Tue Nov 27 19:52:34 2012:
    Intel Smart connect technology driver. Please update from manufacturers website:
    http://uk.msi.com/product/mb/Z87-MPOWER-MAX.html#download

    NTIOLib_X64.sys Wed Oct 20 07:45:49 2010:
    MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5. Please remove to test. (Update to later version)

    RTKVHD64.sys Tue Jul 02 15:07:25 2013:
    Please update your sound drivers:
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    If after updating the above bsod still continues please download and run memtest86:
    http://www.memtest.org/

    Lastly.... Merry christmas.. :)
     
  3. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    Thank you SO much for replying today of all days... Merry Christmas to you too!

    Will do what you say as soon as I can!

    Will keep you updated.
     
  4. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    TOUCH WOOD, no bluescreens ever since doing the above.

    Thanks again, and wish you a happy new year. :)
     
  5. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    Actually, I spoke too soon. Happened earlier while watching videos - this time using Twitch.tv. Absolutely no issues up to now playing BF4 hours on end. Just again on simple videos on the internet... Looks like another atikmdag.sys failure.

    I have reuploaded the dump files here and in the OP.

    Just to add, I ran memtest86, and it was a 100% pass.

    Unless you can see something that is obvious to check, then I'm going to replace Windows 8 with Windows 7 to see if it fixes the issue. Prefer Windows 7 anyways.
     

    Attached Files:

  6. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,829
    Likes Received:
    1,565
    When you re-installed the graphic drivers did you use the driver removal app first?

    If your re-installing windows 7 then I guess the point is moot but I also found another driver update so keep it handy for when you install win 7:

    athurx.sys Tue Jan 05 03:23:16 2010
    Atheros AR9271 Wireless Network Adapter
    http://www.atheros.cz/atheros-wireless-download.php?chipset=64&system=6
     
  7. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    Hi kemical,

    Yes I am sure I used it. Just to double check I used it again (in Safe Mode etc) and reinstalled 13.12 WHQL.

    I will update that driver also as my Intel wireless device before has suddenly broke and am using a different dongle.

    So if all the above is done and it still bluescreens, what could the possible problem be? Is it then worth reinstalling to Windows to have a completely clean slate and hopefully more stable drivers (if that's the issue...)?

    Edit: Ah NVM, what you linked is only for Win 7 anyways :p
     
  8. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,829
    Likes Received:
    1,565
    It could be that it's simply a brand new card and the drivers have yet to settle down and allow for every instance. It might well be worth checking the forums of owners of the 290X and see if anyone else is getting s similar issue. What size is your PSU by the way?
     
  9. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    That could be possible too. :/

    And it's a 850W XFX, so should be more than sufficient to run my hardware. :)
     
  10. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,829
    Likes Received:
    1,565
    Apparently that driver is for both windows 7 and 8... (Apparently.. ) :)
     
  11. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    Okay thanks. :)

    Just so you know, there was a BIOS update for the card from Asus, so I have flashed that. So fingers crossed...

    Edit: On AMD forums there is someone with the same EXACT issue than me, Youtube and same error. Was suggested to turn off hardware acceleration in browsers and Flash as apparently it can cause the issue. Gonna see if that works too.
     
    #11 Paganister, Dec 29, 2013
    Last edited: Dec 29, 2013
  12. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,829
    Likes Received:
    1,565
    Hey thanks for info. Hope it works out for you.. :)
     
  13. Paganister

    Paganister Member

    Joined:
    Dec 25, 2013
    Messages:
    8
    Likes Received:
    1
    Just to update, the GPU BIOS switching/upgrading, turning off hardware acceleration for flash and swapping to Chrome rather than Firefox has fixed the issue (most likely one of the first two). Touch wood should stay like this! PC isn't hanging for about 30 seconds while shutting down either which is a bonus - now shuts down instantly, so something must have been interfering before I presume.
     
    kemical likes this.
  14. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

    Joined:
    Aug 28, 2007
    Messages:
    31,829
    Likes Received:
    1,565
    Hey Paganister,
    much thanks for updating your thread. Glad to hear all is going well and if you should need any further help please don't hesitate to ask.. :)

    Oh! Happy New Year too....:clock:
     

Share This Page

Loading...