Upgrade to Windows 7 stalls at 63% (Not 62%)

#1
I decided to upgrade my Dell 1525 Inspiron laptop from Vista Home Premium (32 bit) to Windows 7 Home Premium (32 bit). I bought the Dell disks and ran the upgrade assistant first. It told me to uninstall two programs - which I did.



I should say I do not want to do a clean install for two reasons (1) there will be so much hassle in re-installing programs, files etc. (2) people on the web who have this 63% problem report a clean install aslo fails at 63% and they are even worse off then before!


I have now tried four times and each time it fails at the last hurdle at 63% when it is transferring files back to the system. A search of the net will show that several people have experienced the same problem (there is also one at 62%). After my first failure I tried the tips of unplugging the LAN/Internet connection; inserting MIG-UPGRADE-UGBIRE-PLUGINS etc.; I disabled most things in the startup list but each time it failed at the 63%. I left it running for 7 hours over night just in case the 63% needed time to sort itself out but it made no progress.
I don't have any unusual software - Kaspersky Internet Security, Mailwasher (which I disbled during the last attempt) and a Western Digital external hard drive (which I also unplugged and disabled during the last attempt).


Here is a copy of setupact.log in case it helps anyone answer my question but it does not appear to show any problems:
2010-05-14 15:28:53, Info UI Determining if we are in WDS/Unattend mode
2010-05-14 15:28:53, Info UI No need to hide autorun
2010-05-14 15:28:53, Info [0x0a000a] UI Autorun:Autorun core successfully initialized!!!
2010-05-14 15:28:53, Info [0x0a000b] UI Autorun:Autorun UI successfully initialized!!!
2010-05-14 15:28:56, Info UI AppWindow has layout style 0
2010-05-14 15:28:56, Info UI NavWindow has layout style 0
2010-05-14 15:28:57, Info [0x0a011c] UI WizardDialogPost::SetActive
2010-05-14 15:29:01, Info [0x0a018e] UI Passing command line parameter ("E:\Sources\setup.exe /HideWelcome /uilanguage:en-US /targetlanguage:en-US") to IBS.
[05/15/2010 10:37.32.970] WudfCoInstaller: ReadWdfSection: Checking WdfSection [Basic_Install.Wdf]

[05/15/2010 10:37.33.024] WudfCoInstaller: UMDF Service WpdFs is already installed - removing existing settings in preparation for setting new ones.

[05/15/2010 10:37.33.046] WudfCoInstaller: Configuring UMDF Service WpdFs.

[05/15/2010 10:37.33.075] WudfCoInstaller: ImpersonationLevel set to 2

[05/15/2010 10:37.33.154] WudfCoInstaller: Service WudfSvc is already running.

[05/15/2010 10:37.33.183] WudfCoInstaller: Final status: error(0) The operation completed successfully.


[05/15/2010 10:37.37.362] WudfCoInstaller: Created marker file C:\Windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf.

I would appreciate any ideas before I give up and stick with Vista.
 


#2
If you prepare for it, a Clean install really isn't that much of a hassle.. ;) Plus if you take the time that you've already spent trying to do an Upgrade install, you most likely could have already had a Clean install finished.. ;)

I wouldn't make a decision not to do a Clean install based on a few other peoples bad luck.. There are way too many variables for each persons situation to assume that yours wouldn't work just because theirs didn't for whatever reason.. ;)

I would strongly recommend a Clean install.. It's a much better way to go for multiple reasons.. :)
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#3
As Radenight states, a clean install is always best.

Now, having said that, is the setupact.log you posted the end of the log? Which directory did you get it from?

There are some programs, anti-virus I believe, that even if uninstalled, will still cause problems during a Win 7 install. Normally there is some type of message about the problem, but maybe not. Since you do not state which programs you needed to uninstall, you might check their website to see if any additiional uninstall steps are necessary.

Does Dell have any FAQ that might help?
 


#4
I decided to upgrade my Dell 1525 Inspiron laptop from Vista Home Premium (32 bit) to Windows 7 Home Premium (32 bit). I bought the Dell disks and ran the upgrade assistant first. It told me to uninstall two programs - which I did.



I should say I do not want to do a clean install for two reasons (1) there will be so much hassle in re-installing programs, files etc. (2) people on the web who have this 63% problem report a clean install aslo fails at 63% and they are even worse off then before!


I have now tried four times and each time it fails at the last hurdle at 63% when it is transferring files back to the system. A search of the net will show that several people have experienced the same problem (there is also one at 62%). After my first failure I tried the tips of unplugging the LAN/Internet connection; inserting MIG-UPGRADE-UGBIRE-PLUGINS etc.; I disabled most things in the startup list but each time it failed at the 63%. I left it running for 7 hours over night just in case the 63% needed time to sort itself out but it made no progress.
I don't have any unusual software - Kaspersky Internet Security, Mailwasher (which I disbled during the last attempt) and a Western Digital external hard drive (which I also unplugged and disabled during the last attempt).


Here is a copy of setupact.log in case it helps anyone answer my question but it does not appear to show any problems:
2010-05-14 15:28:53, Info UI Determining if we are in WDS/Unattend mode
2010-05-14 15:28:53, Info UI No need to hide autorun
2010-05-14 15:28:53, Info [0x0a000a] UI Autorun:Autorun core successfully initialized!!!
2010-05-14 15:28:53, Info [0x0a000b] UI Autorun:Autorun UI successfully initialized!!!
2010-05-14 15:28:56, Info UI AppWindow has layout style 0
2010-05-14 15:28:56, Info UI NavWindow has layout style 0
2010-05-14 15:28:57, Info [0x0a011c] UI WizardDialogPost::SetActive
2010-05-14 15:29:01, Info [0x0a018e] UI Passing command line parameter ("E:\Sources\setup.exe /HideWelcome /uilanguage:en-US /targetlanguage:en-US") to IBS.
[05/15/2010 10:37.32.970] WudfCoInstaller: ReadWdfSection: Checking WdfSection [Basic_Install.Wdf]

[05/15/2010 10:37.33.024] WudfCoInstaller: UMDF Service WpdFs is already installed - removing existing settings in preparation for setting new ones.

[05/15/2010 10:37.33.046] WudfCoInstaller: Configuring UMDF Service WpdFs.

[05/15/2010 10:37.33.075] WudfCoInstaller: ImpersonationLevel set to 2

[05/15/2010 10:37.33.154] WudfCoInstaller: Service WudfSvc is already running.

[05/15/2010 10:37.33.183] WudfCoInstaller: Final status: error(0) The operation completed successfully.


[05/15/2010 10:37.37.362] WudfCoInstaller: Created marker file C:\Windows\system32\drivers\Msft_User_WpdFs_01_07_00.Wdf.

I would appreciate any ideas before I give up and stick with Vista.

Could your problem perhaps be hardware related (I.E. bad sector on your hard drive)? Can you run Chkdsk for us?
 


#5
As Radenight states, a clean install is always best.

Now, having said that, is the setupact.log you posted the end of the log? Which directory did you get it from?

There are some programs, anti-virus I believe, that even if uninstalled, will still cause problems during a Win 7 install. Normally there is some type of message about the problem, but maybe not. Since you do not state which programs you needed to uninstall, you might check their website to see if any additiional uninstall steps are necessary.

Does Dell have any FAQ that might help?
=====================================
Thanks for the reply.

Location of setupact.log is:

C:\users\me\AppData\Roaming\Microsoft\Windows\Recent\setupact.log

It could be Kaspersky causing the problem I will look at their website.
 


#6
Upgrade to Windows 7 stalls at 63% (Not 62%)

If you prepare for it, a Clean install really isn't that much of a hassle.. ;) Plus if you take the time that you've already spent trying to do an Upgrade install, you most likely could have already had a Clean install finished.. ;)

I wouldn't make a decision not to do a Clean install based on a few other peoples bad luck.. There are way too many variables for each persons situation to assume that yours wouldn't work just because theirs didn't for whatever reason.. ;)

I would strongly recommend a Clean install.. It's a much better way to go for multiple reasons.. :)
I am sure you are right - even though I would be really stuck if a clean install stopped at 63%!

If I can find all the software disks I will do this as a last resort.
 


#7
Upgrade to Windows 7 stalls at 63% (Not 62%)

Could your problem perhaps be hardware related (I.E. bad sector on your hard drive)? Can you run Chkdsk for us?
I ran Chkdsk but there were no bad sectors or other error messages.

The only reply I have from the Dell user group was the following:

"Go into the bios and look for the setting that allows a user to switch the SATA operation from ATA mode to AHCI mode, or vice-versa. From the factory, this setting is set to AHCI switch it to ATA save changes, reboot and install Windows. You will need to go back in and change it back to AHCI once Windows is loaded.
Dell does not have any Windows 7 drivers for this system so, you would be on your own trying to locate them from the internet. Windows 7 will load some by default"


I went into the BIOS and tried to switch to ATA but it would not allow me to do so until I switched the 'Flash cache module off'. When I did this I got dire warnings that if I did so I ran the risk that the OS would never function properly again. So I aborted in case I ruined my system!
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#8
See if you can find a setupact.log in the \Panther directory, or one of the possible hidden system files that start with $ but I do not remember the name. You might check this Microsoft site.
 


#9
I ran Chkdsk but there were no bad sectors or other error messages.

The only reply I have from the Dell user group was the following:

"Go into the bios and look for the setting that allows a user to switch the SATA operation from ATA mode to AHCI mode, or vice-versa. From the factory, this setting is set to AHCI switch it to ATA save changes, reboot and install Windows. You will need to go back in and change it back to AHCI once Windows is loaded.
Dell does not have any Windows 7 drivers for this system so, you would be on your own trying to locate them from the internet. Windows 7 will load some by default"


I went into the BIOS and tried to switch to ATA but it would not allow me to do so until I switched the 'Flash cache module off'. When I did this I got dire warnings that if I did so I ran the risk that the OS would never function properly again. So I aborted in case I ruined my system!
Okay so with that said, I'm going to agree with Saltgrass -- could you try a clean install? If you happen to have an extra hard drive lying around, perhaps you could try to install it on there as a "dummy installation"? If it stops at 63%, what have you lost? But if it completes, we can take a look at possibilities from there...
 


#10
See if you can find a setupact.log in the \Panther directory, or one of the possible hidden system files that start with $ but I do not remember the name. You might check this Microsoft site.
You were right that the hidden file was much longer.

It is too long to upload but you can view it at:

Temp
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#11
Are you still running Kapesky Anti-Virus? Was there no compatibility warning with it?

I went through and looked for Warning in the 3rd column. Most of them were that it could not obtain file attributes or locations. If you get a chance, you might look and see if anything looks familar.

I do not know which errors actually caused the system to rollback, but there may be a limit as to how many errors the upgrade will accept before it quits.

If it was me, I think if I really did not want to do a clean install, I would try moving all the data under your user name to another location so it does not have to be duplicated. Maybe between Kapersky and all those files it would be able to finish. Or at least, make the setupact.log file a little smaller. :eek:
 


#12
Are you still running Kapesky Anti-Virus? Was there no compatibility warning with it?

I went through and looked for Warning in the 3rd column. Most of them were that it could not obtain file attributes or locations. If you get a chance, you might look and see if anything looks familar.

I do not know which errors actually caused the system to rollback, but there may be a limit as to how many errors the upgrade will accept before it quits.

If it was me, I think if I really did not want to do a clean install, I would try moving all the data under your user name to another location so it does not have to be duplicated. Maybe between Kapersky and all those files it would be able to finish. Or at least, make the setupact.log file a little smaller. :eek:
Saltgrass -- you bring up a good suggestion. My only concern is even if the install does complete, what other issues will arise.

I, personally, feel that the only way to a guaranteed successful install is to start from a clean slate. But it wouldn't hurt to try your suggestion.
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#13
I suppose you saw this thread at the Dell site?

You can see from the thread there is usually a setuperr.log also you might check, but the final solution is one you may not like.

I have always wondered, if there are recovery partitions on laptops if they might interfere with an upgrade. But I suppose the special Dell procedures would explain how to get around that if it was necessary to do so.
 


#14
I, personally, feel that the only way to a guaranteed successful install is to start from a clean slate.
That's what I said in my initial response.. I too feel it would be the best way to guarantee a successful install in this particular situation.. ;)

The "dummy" installation is a very good way to eliminate any doubts the OP may have about a Clean Install not working out.. ;)
 


#15
I suppose you saw this thread at the Dell site?

You can see from the thread there is usually a setuperr.log also you might check, but the final solution is one you may not like.

I have always wondered, if there are recovery partitions on laptops if they might interfere with an upgrade. But I suppose the special Dell procedures would explain how to get around that if it was necessary to do so.
Thank you very much for this thread - I had not found it. my setuperr.log reads:

2010-05-14 15:31:22, Error Number of Enumerated Devices = 13[gle=0x00000103]
2010-05-14 15:31:22, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:22, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:22, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:26, Error Number of Enumerated Devices = 13[gle=0x00000103]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 16:05:10, Error [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig: Failed to migrate bthport keys, bailing out

====================================

I have no idea what this means.

I think I am going to have to do a 'clean install' after all so I will start hunting for all my software etc. this week-end.

Thanks for all the help!:)
 


#16
setuperr.log

I suppose you saw this thread at the Dell site?

You can see from the thread there is usually a setuperr.log also you might check, but the final solution is one you may not like.

I have always wondered, if there are recovery partitions on laptops if they might interfere with an upgrade. But I suppose the special Dell procedures would explain how to get around that if it was necessary to do so.
Thank you very much for this thread - I had not found it. my setuperr.log reads:

2010-05-14 15:31:22, Error Number of Enumerated Devices = 13[gle=0x00000103]
2010-05-14 15:31:22, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:22, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:22, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=00000002x[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:23, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:26, Error Number of Enumerated Devices = 13[gle=0x00000103]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x80092004]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=00000002x[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 15:31:27, Error Failed to find driver file path. Error=ffffffffx[gle=0x00000003]
2010-05-14 16:05:10, Error [0x0808fe] MIG Plugin {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}: BthMig: Failed to migrate bthport keys, bailing out

====================================

I have no idea what this means.

I think I am going to have to do a 'clean install' after all so I will start hunting for all my software etc. this week-end.

Thanks for all the help!:)
 


Saltgrass

Excellent Member
Microsoft Community Contributor
#17
The last thing it seem to mention is the blue tooth. Can you turn that off in the bios or wherever? Maybe uninstall the device before attempting the install.

I do not know why it has all those "path not found" errors, but that might be normal for an install.
 


Mitchell_A

Essential Member
#18
Go with a clean install just like Saltz and Rader suggested...
Also, if your PC is equipped with Dell MediaDirect, you may want to delete the partition it's installed on as it is not completely compatible with Windows 7 and will mess up your MBR down the road.. has happened to a few of my clients.
As for the suggestion of disabling bluetooth, you shouldn't have to as worst-case scenario Windows will install generic drivers which should cause no problem with installation.

You will, of course have to backup your files first, but if you choose not to reformat, Windows will actually put your old files in a folder "Windows.Old" in your main drive, where you can cut and paste them to your new installation. Hope that background information helps a little bit :)
 


#19
Thanks!

Go with a clean install just like Saltz and Rader suggested...
Also, if your PC is equipped with Dell MediaDirect, you may want to delete the partition it's installed on as it is not completely compatible with Windows 7 and will mess up your MBR down the road.. has happened to a few of my clients.
As for the suggestion of disabling bluetooth, you shouldn't have to as worst-case scenario Windows will install generic drivers which should cause no problem with installation.

You will, of course have to backup your files first, but if you choose not to reformat, Windows will actually put your old files in a folder "Windows.Old" in your main drive, where you can cut and paste them to your new installation. Hope that background information helps a little bit :)
Thanks for this info it is very helpful!
 


#20
A couple of questions: Did you run the MS upgrade advisor for any possible hardware/software issues? Could you fill in your system specs for any future system analysis's that my help us better determine any hardware/software issues.

Cause; your copy of windows 7 from Dell could be bad. It's known to happen.

Also, you might wont to try uninstalling your beta/RC version of 7 first back to Vista, then install your full/final version of 7 you got from Dell.

Check this link out.

Upgrading to Windows 7? Things to consider
 


Last edited:
This website is not affiliated, owned, or endorsed by Microsoft Corporation. It is a member of the Microsoft Partner Program.