Windows 10 Version 20H2, programs crashing

Carla1973 · Aug 16, 2021

Firstly windows media player was crashing when ripping cd's, now office and other programs are crashing. I updates up to date and plenty of free disk space. I have tried the fixes for WMP and also done 3 system restores and still having same problems.

Carla1973 · Aug 17, 2021

Hi, I have ran Malawarebytes and the result was they were quarantined I have just done a windows defender scan and the three threats were low risk so i followed the instruction to do an offline scan to remove them. They are still there, so i ran the windows app troubleshooter and sill same result..
What do you suggest I do from here?

Kind regards

Carla

Neemobeer · Aug 16, 2021

Test from safe mode to rule out 3rd party software causing issues

Carla1973 · Aug 17, 2021

Hi, I ran a malware scanner and found 3 detections. Now quarantined, and then ran the search and indexing troubleshooter once I had restarted and it is now working. I thought it may have been, I just didnt think to start in safe mode.

Thank you

Carla

Carla1973 · Aug 17, 2021

I have just tried to rip a cd in WMP and it is still crashing and only showing part of the library..

Thank you

Carla

Carla1973 · Aug 17, 2021

Hi, I have ran Malawarebytes and the result was they were quarantined I have just done a windows defender scan and the three threats were low risk so i followed the instruction to do an offline scan to remove them. They are still there, so i ran the windows app troubleshooter and sill same result..
What do you suggest I do from here?

Kind regards

Carla

Windows 10 Version 20H2, programs crashing

Carla1973

New Member

Carla1973

Neemobeer

Cloud Security Engineer

Carla1973

New Member

Carla1973

New Member

Carla1973

New Member

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