- Apr 8, 2017
I'm sorry if there is a similar thread like this, but it seems that the fixes they recommend, unfortunately, doesn't work for me.
Yesterday, I was using my Wacom Tablet, and it said that the Wacom Driver needs update, so I did. It said that after the installation, it will require a reboot. So I did that. When it restarted, I logged into my Account, and then it stated "Preparing Windows", and I was brought to this blue screen which says "Oops, something went wrong. The service isn't available right now." Then, it lead me to a temporary user saying that "We can't sign into your account".
I have tried a lot.
In this temporary profile, I can still see my programs intact, but I can't see my files/pictures. I do see them in the Windows (C > Users. (I stored my files in an external usb afterwards)
I saw this fix in which they said I should delete the .bak in my original account and delete the temp account. I did, but I was brought to the same temporary account. I checked regedit and my account is still on .bak.
I did an error check on Windows (C Properties and said I had no errors.
I want to ask what is causing this problem. Do I have a corrupt file? Should I update my Wacom Driver? How can I get back my Original Account?
I will be so grateful for a reply.