Sofia
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I'm sorry if there is a similar thread like this, but it seems that the fixes they recommend, unfortunately, doesn't work for me.
Yesterday, I was using my Wacom Tablet, and it said that the Wacom Driver needs update, so I did. It said that after the installation, it will require a reboot. So I did that. When it restarted, I logged into my Account, and then it stated "Preparing Windows", and I was brought to this blue screen which says "Oops, something went wrong. The service isn't available right now." Then, it lead me to a temporary user saying that "We can't sign into your account".
I have tried a lot.
In this temporary profile, I can still see my programs intact, but I can't see my files/pictures. I do see them in the Windows (C
I saw this fix in which they said I should delete the .bak in my original account and delete the temp account. I did, but I was brought to the same temporary account. I checked regedit and my account is still on .bak.
I did an error check on Windows (C
I want to ask what is causing this problem. Do I have a corrupt file? Should I update my Wacom Driver? How can I get back my Original Account?
I will be so grateful for a reply.
Thank you.
Solution
kemical
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Sofia
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I have contacted Microsoft Support.I uninstalled the Wacom driver and did a system restore. I got back my Microsoft Account, so I installed Wacom driver again, thinking that all is well. So after installation, I restarted it. I came back to Preparing Windows and in the same temporary account. I did a system restore again (from the same restore point from the first one) and now, I'm afraid to restart my laptop because I feel that I might come back again into that dreadful temporary account.
kemical
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Hi,
if it does try repeating the above to get your old account back. To get your Wacom driver back though try running Windows update instead.
Sofia
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Yeah, Im back on temporary account. Can you suggest me ways to get into my microsoft account? Without doing System Restore everytime? I have installed again my Wacom Driver. Should I uninstall it? I've been using Wacom for some time, and only after the update did it cause problems with entering. I would really appreciate it
kemical
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Unless you created a backup of some kind then system restore is probably your only option. You could try a reset but that will wipe most of the old account away although it will save some folders for you
Reset your Windows 10 system with the Keep My Files option - TechRepublic
If the Wacom driver keeps causing issues have you considered trying a earlier or later driver?
Reset your Windows 10 system with the Keep My Files option - TechRepublic
If the Wacom driver keeps causing issues have you considered trying a earlier or later driver?
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I never have installed device drivers from Microsoft updates. I always check the manufacturers website for driver updates (they have a bit of a vested interest in keeping it right as it is their product that goes belly up if they don't.)
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