Windows 10 Free Upgrade Help

Discussion in 'Windows 10 Upgrade and Installation' started by johansws, Jul 30, 2015.

  1. kemical

    kemical Windows Forum Admin
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    Did you follow the video and remove the files from the folder specified? If you did and it still hasn't worked then I'm unsure really.. Could be down to a number of reasons i guess and it might be prudent to simply wait it out. As for trusting the operative from Microsoft I'd say she was trying to avoid you paying extra so it sounds pretty legit to me.. :)
     
  2. Druker

    Druker Member

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    Patience it is. Thanks again for your always good helps.
     
  3. kemical

    kemical Windows Forum Admin
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    Your very welcome.. :)
     
  4. Druker

    Druker Member

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    I've called Microsoft again and this time the fellow confirmed it is because of two reasons -
    1) the high volume of downloads
    2) there is a known problem with this MediaCreationTool.
    He said they're working to fix it and it could be up to 24 to 48 hours before everything should be back to normal.
     
  5. kemical

    kemical Windows Forum Admin
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    Wow.. Really? Thank you for the update. I'll certainly pass the news on.
     
  6. Druker

    Druker Member

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    Remembering the first gal I talked to today from Microsoft said to keep trying it every five minutes or so - the last chap I talked with gave me what I just posted to you. A year from now, all should be solved! :)
     

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