Insider Preview Windows 10 Home Insider Preview (Acer E 15 Laptop) unable to connect to the internet

Discussion in 'Windows 10 Help and Support' started by offscott, Jun 14, 2015.

  1. offscott

    offscott New Member

    Joined:
    Jun 14, 2015
    Messages:
    3
    Likes Received:
    0
    Hi there. Since last night my laptop hasn't been unable to access the internet and it's limited access. Here are some notes and things I've done to try and fix this with no avail:
    • Restarted router many times
    • Restarted and shut down computer many times
    • Troubleshoot comes up with there being a problem with the WiFi adapter driver, or Ethernet driver
    • Tried to connect laptop through Ethernet cable with no luck
    • Tried using a different WiFi point
    • Other devices can connect through WiFi (my iPod and this laptop I'm sending this on)
    • Tried turning the wireless button on/off (Fn F3)
    It would be of great help for anyone to give suggestions for how to fix my laptop, thank you!
     
  2. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    What happened "last night".....
    Any updates / upgrades to the Operating System or Software"
    Check your WiFi adapter in Device Manager and see if you have an option to "Roll back" the driver.
     
  3. offscott

    offscott New Member

    Joined:
    Jun 14, 2015
    Messages:
    3
    Likes Received:
    0
    I left my laptop on and after coming home the computer left me to the home screen, so I believe it must have updated the windows 10 software as I was away. I just checked and there was no option to roll back the device manager. I've updated to build 10130 and I don't know when that happened
     
  4. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Any third party security suites running on the system?
    Best to leave it with just Windows Defender and the native Windows Firewall product and uninstall all other at least for now.
     
  5. offscott

    offscott New Member

    Joined:
    Jun 14, 2015
    Messages:
    3
    Likes Received:
    0
    I do not have any third party security suites running on the system, just windows firewall and windows defender
     
  6. Trouble

    Trouble Noob Whisperer

    Joined:
    Nov 30, 2009
    Messages:
    13,845
    Likes Received:
    833
    Check with Acer and see what they have in the way of the latest driver for your particular computer / wireless adapter and download it.
    Use device manager to uninstall the current adapter including the associated drivers if given the option and then install the driver supplied by your computer manufacturer, even if you have to use compatibility mode to get it done.
     

Share This Page

Loading...