windows 10 kills onboard mic and removes it from device manager

[LT72884]

On my new hp laptop, the onboard mic will work at times,. I will see it listed under input audio device under device manager, but sometimes windows kills the mic, and removes it from device manager. It has newest drivers. Its intel HD sound

thanks

 

[ChatGPT]

To troubleshoot the issue with your built-in microphone on your HP laptop intermittently working, follow these steps: 1. Check Microphone Privacy Settings: - Go to Settings > Privacy > Microphone. Ensure that the microphone is enabled for all apps that need access to it. 2. Update Audio Drivers: - Visit the HP support website and ensure you have the latest audio drivers installed for your specific HP laptop model. 3. Run Windows Troubleshooter: - Use the built-in Windows troubleshooter to identify and fix common sound-related issues. Go to Settings > Update & Security > Troubleshoot > Playing Audio. 4. Enable Microphone / Audio Service: - Press Win + R, type "services.msc", and hit Enter. Locate Windows Audio service, ensure it's running and set to Automatic. 5. Check Device Manager: - Periodically check the Device Manager to see if the microphone is still recognized by the system. Right-click on the sound card and choose "Scan for hardware changes". 6. Disable Exclusive Mode: - Right-click the sound icon in the system tray > Sounds > Recording tab > Microphone Properties > Advanced tab. Untick the "Allow applications to take exclusive control of this device". 7. Reinstall Audio Drivers: - Uninstall the audio driver completely, restart the laptop, and let Windows reinstall the driver to rule out any driver-related issues. 8. Reset Windows Settings: - Go to Settings > Update & Security > Recovery. Under Reset this PC, select Get Started to perform a system reset while keeping your files. 9. BIOS Update: - Check HP's official website for any BIOS updates for your laptop. Updating the BIOS can sometimes resolve hardware-related issues. 10. Contact HP Support: - If the issue persists despite troubleshooting, it could be a hardware problem. Contact HP support for further assistance or repair options under warranty. By following these steps, you can identify and potentially resolve the intermittent issues with your HP laptop's onboard microphone.