Windows 10 Refresh failing

[TechBud]

I bout a used laptop and am doing a refresh on it to wipe the files, seemed as though the refresh went smoothly. I gets to the point I'm doing the first set up stuff, cortona comes on and asking you to set up the time and your user name. It keeps freezing when trying to finish the set up. Doesn't seem to have a rhyme or reason.

I tried getting into safe mode, if you even can if the initial set up has been done??

I tried to disable drive verify and reboot.

I tried a check disk and no dice.

I did try a second refresh.

I feel like this could be a driver issue as this was an old Windows 8 machine that was upgraded to Windows 10. Everything was working great before before I did that, even ran a smart test on the hard drive and ran the Lenovo system check, memory test. I'm willing to bet its running a bad driver and crashing before I can finish set up. If I could get into safe mode I could update the drivers. Also I was thinking I could use the Lenovo recovery drive nuke it that way, but would it allow me to upgrade back to windows 10?

Anyone have any ideas on what I could do to get the computer back to normal?

 

[Neemobeer]

I'm a little confused by your wording, so to be clear when you got it did it have Windows 8 or 10? If you're doing a clean install nothing will be left on the system if you do a clean install. Also have you confirmed this computer will support Windows 10?

 

[ussnorway]

a laptop that was once on Windows 10 (activated) can now just fresh install w10 without needing to first go back to 8 | 8.1

p.s, yes ime Lenovo tend to have driver issues but thats why people go for fresh installs

 

[bochane]

All true, you should be able to freshly install W10 on any laptop that ran W10 before, without going back through an update cycle from whatever Windows it ran before. But, BUT, I have seen it on my very own desktop that a fresh install results in a very slow starting Windows but that updating from a previous version results in a perfectly behaving Windows. I don't understand it, but an explanation could be that during an update some drivers are inherited from the original Windows.....
So I think it is worth trying an update and see what comes out.
Any thoughts about this?

 

[ussnorway]

an upgrade will keep old drivers for your device if w10 doesn't have a better one for that part i.e, wifi, network and graphics tend to be the main... BUT at some time later this old driver will be removed as part of Auto updates and the device will be turned off or just have a no-name basic Microsoft driver (again mainly graphics)

Microsoft did this to trick people into w10 upgrades that their system can't handle imo

 

[TechBud]

Thanks All for your input, sorry for my delayed reply! But I ended up getting it with a fresh install from a USB, it activated automatically. Then I tested the refresh feature after and seemed to go smoothly. Not sure why it was giving me so much trouble, but working now. Thanks everyone!