I have a client pc, that is Windows 7 64-bit SP1. They complained about getting pop ups, initially thought it was spyware. However, after going on-site it is a an error of Windows Explorer has stopped working. I was able to copy combofix from a flash drive to the hard drive using cmd prompt. It found some issues and cleaned them up. Issue still happening.
Pulled the drive and ran a Malwarebytes scan, nothing found. I copied another version of explorer.exe from another working PC issue still happening.
Disabled all items in startup, issue still happening. Issue still happens in safe mode as well.
The event log entry is an event 1000 faulting application path: c:\windows\explorer.exe
faulting module path: unknown
I ran the sfc /scannow and it found some entries and said that it repaired them. Reboot, issue still happening.
Is there something that I am missing or someone else has encountered. Help would greatly be appreciated.
Thanks
Brett
Pulled the drive and ran a Malwarebytes scan, nothing found. I copied another version of explorer.exe from another working PC issue still happening.
Disabled all items in startup, issue still happening. Issue still happens in safe mode as well.
The event log entry is an event 1000 faulting application path: c:\windows\explorer.exe
faulting module path: unknown
I ran the sfc /scannow and it found some entries and said that it repaired them. Reboot, issue still happening.
Is there something that I am missing or someone else has encountered. Help would greatly be appreciated.
Thanks
Brett
