Windows 7 cannot connect to my router

#1
Hi !
I'm new here and I must say I am a n00b when it comes to Windwos 7 connection methods, please explain it to me step by step if possible.

I have CANYON 11g AP Router which is conencted to this PC and a Windows 7 PC (my workstation). Last night the providers connection dropped so after finishing my work I didn't stand around to check if the internet will be back and closed it. This morning my girlfriend tried to unplug something and accidentally unplugged the router. Ever since that happened, this PC, running XP has no internet connection issues.

Unfortunately, the Windows 7 PC cannot connect to the Internet. I tried disabling and enabling, it ahs a clear connection towards "Multiple networks", but from there to the "Internet" it does not connect. I also tried a diagnostics and a firewall deactivation but still no luck.

My Netwpork meter gadgetr shows my Int. IP as 192.168.1.2 and my Ext. IP as NO CONNECTION.

When I try to connect to the internet it appears that Mozilla finds the website but cannot conenct to it. At least that's what I think, since it is stuck on "Connecting" and not on "Looking up".

Ipconfig does not work, it only shows the window for a brief second, then auto closes.

Any ideas how to fix this thing ?

Note: Both IPv4 and IPv6 are set to find IP and DNS address automatically.

IPv4 connectivity: No Internet Access
IPv6 connectivity: No Network Access
 


Last edited:

patcooke

Microsoft MVP
Staff member
Premium Supporter
Microsoft MVP
#2
Goto programs, accessories and run command prompt. Enter this command:

ipconfig /all >desktop/ipconfig.txt

The contents of the txt file on your desktop should show your ip status of your network devices and if you wish you can post the file here for advice.
 


#3
Happy New Year ! Sorry for the late reply, but I have been out of town and just returned. Here is the ipconfig and some printscreens.


Windows IP Configuration

Host Name . . . . . . . . . . . . : Legolas-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 00-25-22-67-5A-18
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4ce2:e328:a62e:72d8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 03, 2012 9:12:53 PM
Lease Expires . . . . . . . . . . : Saturday, January 07, 2012 11:32:14 AM
Default Gateway . . . . . . . . . : 0.0.0.0
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234890530
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-3F-17-02-00-25-22-67-5A-18
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{DB8D9E25-6237-4404-9CFB-55A050103F05}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

net1.jpg net2.jpg

Note:
I tried to connect through WAN miniport but it asks for username and password and when I enter the ones from the provider, it gives me a redial error.
 


Trouble

Noob Whisperer
#4
Bonjour has evidently stuck a 0.0.0.0 default gateway into your adapter properties.
Open a command prompt and type
route delete 0.0.0.0
and hit enter
see if that resolves the issue
This may help explain
http://support.microsoft.com/kb/970313
 


#5
I did what you said and checked the link, but the issue is still not fixed.
Now, instead of NO CONNECTION, my network meter's Ext. IP shows "Checking (0)"

Also, the network meter shows the upload speed working and varying, but the download speed is 0.
 


Trouble

Noob Whisperer
#6
Reboot your computer and then,
Do another ipconfig /all and post it here again.
 


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