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Have a customer who has a XPS system that will no loger read some of his DVD games and all DVD movies. The DVD's in question work before on the system and still works on other computers. After discussing with him if anything change on his system around the time this started he did mention a Roxio update. I have had problems in the past with Roxio after a update but not one like this. I did all the standard things like remove roxio, uninstall drive and reinstall it. Checked for newer driver and firmware, checked basic registry settings, uper and lower filters in reg, etc..
He also talked to the game manufacture with no luck. Spent 2 hours on phone with Dell basic support which of course had hime check all type of things that had nothing to do with the issue. Basically the symptoms now are if he incerts this dvd or movie in the drive it does not autoplay of course. Look in my computer and try to explore the dvd the drive says nothing is incerted as if the drive is empty. When incerting DVD movies pretty much same results. know he can read other DVD based games, software, etc.. and they work fine. Even newer games from the same manufacture of the one that will not work. I even tried another codec and that did not work. Thought drive may have laser alignment but it works fine with other DVD's and Dell wont send another one to try. I am 99% sure this is a software issues but cant put my fingure on it. Drive is a combo BlueRay/DVD/CD drive. I am sure if I wipe the system and reinstall Os this would fix it buy customer not real keen on this and either am I so a fix has to be out there. Thanks for any imput and hope solution to this issue.
He also talked to the game manufacture with no luck. Spent 2 hours on phone with Dell basic support which of course had hime check all type of things that had nothing to do with the issue. Basically the symptoms now are if he incerts this dvd or movie in the drive it does not autoplay of course. Look in my computer and try to explore the dvd the drive says nothing is incerted as if the drive is empty. When incerting DVD movies pretty much same results. know he can read other DVD based games, software, etc.. and they work fine. Even newer games from the same manufacture of the one that will not work. I even tried another codec and that did not work. Thought drive may have laser alignment but it works fine with other DVD's and Dell wont send another one to try. I am 99% sure this is a software issues but cant put my fingure on it. Drive is a combo BlueRay/DVD/CD drive. I am sure if I wipe the system and reinstall Os this would fix it buy customer not real keen on this and either am I so a fix has to be out there. Thanks for any imput and hope solution to this issue.
