Windows 7 Issues with Motherboard & Updates.

Discussion in 'Windows 7 Help and Support' started by omegawon, Apr 23, 2013.

  1. omegawon

    omegawon New Member

    Joined:
    Apr 23, 2013
    Messages:
    14
    Likes Received:
    0
    I have an HP Pavilion dv6-2157sb running Windows 7 Ultimate SP1, 64-bit OS. I bought it in the summer of 2010 for law school.

    The laptop has served me faithfully through law school.

    After almost three years, however, it began booting up with the time being incorrect.

    Commonly, the time stamp would be 1/1/2009. At other times, 12/31/2008. Still at other times, 5/1/2013, and finally random dates between 2022 and 2023.

    I did some preliminary research and decided that the BIOS battery must have an issue, and with the help of my uncle who does IT work for JP Morgan Chase, replaced the battery. Upon doing so, we also went into the BIOS settings and changed the date & time accordingly.

    This did not help.

    My "temporary fix" for this has been to connect to the internet, click the date & time, click Change date & time settings, click the Internet Time tab, click Change Settings, click Update now, and the date & time would adjust according to the internet time.

    There have been instances where closing the monitor lid and putting it to sleep would not cause the time to change when opening the lid and waking the computer up. Upon shut down and start up / rebooting in general, the time & date invariably changes. Once in a while, putting it to sleep and waking it will nevertheless cause the time and date to change, albeit less frequently. Finally, every so often, I'd say once every two weeks, the date & time will change sporadically while the computer is on.

    At the same time that this issue cropped up, several other things began going haywire; namely,

    (a) The icons on the bottom right in the task bar next to the date & time would load very awkwardly, with lots of gaps & spaces in between them, and if one of the blank spaces were the wifi/ethernet settings, the internet would not work. My "temporary" fix for this has been to go to Task Manager, end the explorer.exe process, hit file > new task (run...) > type in explorer.exe > hit enter and upon restarting explorer, all the system tray icons look fine and operate normally.

    (b) more importantly, Windows Update has suffered as a result of this. I noticed on my Windows 7 PC (DELL Optiplex 745) that my Internet Explorer version is v9.0.15. Here, it's 9.0.14. There's a 57.8 MB update titled Windows Internet Explorer 9 for Windows 7 for x64-based Systems. No KB number for it, but always fails with error code 9C48. Even where it somehow is "successful," when I just shut down and it attempts to install during shut down, the update comes back up. I've done extensive research on this problem and found a great thread in the w7 forums here with lots of proposed solutions; absolutely none worked. When I tried installing Internet Explorer 9 as a standalone exe without using Windows Update, Windows informed me via a dialog box that the version of IE I have is newer than the one I am trying to install. After giving up and hiding that update, I yesterday attempted to install Internet Explorer 10. The installation took a long time, but after about an hour, it said it was complete, and asked me to Restart. Upon restarting, Windows gave me an error claiming that it failed to configure windows update and is reverting changes now. This is what happened before with other windows updates related to internet explorer.

    Please help. Are the two issues related somehow? What should I do?

    Kindly let me know whether you need any more information; I would be glad to provide it for you.

    Best regards,
    Emanuel.
     
  2. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    You were correct is suspecting the CMOS battery if the Time in the bios was incorrect. Did you also reset the bios to its default values when you changed the battery?

    If the bios time is changing and the battery has been replaced, there may be a situation with the motherboard.

    If only the time in the OS is changing, it could be a software situation. I assume you have anti-virus software installed and it hasn't found anything?

    I have seen the time change if a hard drive was removed and replaced later. Have you done a chkdsk on your drive to check it and a SFC /scannow to check your system files?

    Does this happen both with plugged in and on battery only? Any chance the battery is going bad.

    And a problem with system time can cause problems with Windows Update...
     
  3. omegawon

    omegawon New Member

    Joined:
    Apr 23, 2013
    Messages:
    14
    Likes Received:
    0
    Answers in red.


    Thanks. I will get back with an update.
     
  4. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    When you flash the bios, you need to reset to defaults. Doing it now is fine, then you can go back and reset the things you have changed.

    Replacing a laptop motherboard is not an easy job. When I replaced one on my Dell laptop, I got if from e-Bay, and you take your chances. Maybe it will work and maybe it won't.

    I assume from your answer the bios time is changing?

    If you think it might be related to the OS, you could try booting to a Linux Live CD and running for a while for testing.

    You don't mention anything about Dual Booting, so I will assume that is not an issue.
     
  5. omegawon

    omegawon New Member

    Joined:
    Apr 23, 2013
    Messages:
    14
    Likes Received:
    0
    Answers are in red; please see below, as well.

    Continuing from where I left off above explaining my attempt at resetting BIOS settings to default:

    Fixed it using internet time and shut down and manually started the computer.


    No luck. Booted up to 12/31/2008. Taskbar icons were all messed up. See screenshot.


    Updated time using Internet Time. Plugged in power & removed battery.


    Shut down and manually started it, got some error that windows 7 was not genuine with a build # on the bottom right (it is genuine), so I shut down by holding the power button and started up again; this prompted a CHKDSK


    This is what I was able to write down:


    chkdsk started working


    stage 1 of 3
    deleted corrupt attribute record (128, "") from file record segment 74960
    file verification completed
    1592 large file records processed
    0 bad file records processed
    2 EA records processed
    164 reparse records processed


    800256 total file records processed


    Stage 2
    deleted index entries in index $I30 of file 30, 12140, 12140, 13033, and 13033
    000000000000007A207
    FontCache-System.dat
    FONTCA~3.DAT
    85456a6d-d198-4e95-a3e4-fdd34f174751
    85456A~1


    It froze at 39 percent, 805092 of 1103550 entries processed.


    I waited for it to complete, anyway; slowly but surely, it went up.




    index verification competeted


    then it recovered several orphaned files such as
    ~fontc~2,dat
    ~fontcache-system.dat
    kastak~1.dat
    lastalive0.dat
    000000000000007A204


    into these respective directory files
    12140
    12140
    12140
    12140
    30


    finally, stage 3 was to verify secuirty descriptors and all went well without a hitch except for some final things I may have missed




    After CHKDSK, same problem - 12/31/2008.


    Fixed the time once more and did a reset to see if the computer being plugged in with no battery inside would be any different:


    no dice. 12/31/2008.


    opened up cmd, ran sfc /scannow from C:\>


    It's running. 1% complete, and waiting. 5% since I completed editing this post.

    The only thing I have not done yet from your suggestions is run a complete virus scan. I will be doing that and updating you as soon as I give you the sfc /scannow update.

    Any thoughts so far would be greatly appreciated.

    Much thanks,
    Emanuel.





     
  6. omegawon

    omegawon New Member

    Joined:
    Apr 23, 2013
    Messages:
    14
    Likes Received:
    0
    See attachment below outlining what the system tray icons look like when I boot up sometimes.
     

    Attached Files:

  7. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    What are you running to modify your Desktop? Any chance that is involved?
     
  8. omegawon

    omegawon New Member

    Joined:
    Apr 23, 2013
    Messages:
    14
    Likes Received:
    0
    Attached, kindly find the sfc /scannow results.

    Modify my desktop? I guess Rainmeter modifies my desktop. What made you think I was running something to modify my desktop? The gray start bar? That was done a couple of weeks ago, way after this problem started. Simple procedure: right click my computer, property, advanced system settings, performance tab, adjust for best performance.

    You can see rainmeter now on this screenshot.

    I will run full scan on McAfee and report results when it is done.
     

    Attached Files:

  9. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    OK, I have not made that selection and have not seen that presentation with no Start Orb.

    If you wanted to run Linux, you can download the Ubuntu Install .iso and after you set it up, when you boot to it, the option of trying Ubuntu will be available... Just don't install it.

    If the time is changing in the bios just during a restart, it would appear the problem is on the motherboard. I don't think the memory would cause that, but some type of power interruption. Are you sure the CMOS battery you replaced the old one with is good?
     
  10. Mitchell_A

    Mitchell_A Excellent Member

    Joined:
    Feb 7, 2009
    Messages:
    5,068
    Likes Received:
    240
    I'm just chiming in to say that the laptop is more than 3 users old.. the price of replacing the motherboard may well be comparable to that of buying an equally powerful PC in this day and age. If you can't get it solved and decide to replace the motherboard, pricing dependent, you may want to consider upgrading all together.
     
  11. omegawon

    omegawon New Member

    Joined:
    Apr 23, 2013
    Messages:
    14
    Likes Received:
    0
    Answers are in red below.


    Kindly let me know if you have any other ideas that may help me figure this problem out.

    I should mention that all of this occurred once I upgraded to Ultimate using the Anytime Upgrade option, which at first gave me problems with validation but was quickly resolved by calling them and putting in the installation ID.

    Also see attached screenshot of McAfee scan results.
     

    Attached Files:

    #11 omegawon, Apr 23, 2013
    Last edited: Apr 23, 2013
  12. omegawon

    omegawon New Member

    Joined:
    Apr 23, 2013
    Messages:
    14
    Likes Received:
    0
    Any more thoughts, anyone?

    Greatly appreciated,
    Emanuel.
     
  13. Pauli

    Pauli Extraordinary Member
    Premium Supporter

    Joined:
    Mar 1, 2012
    Messages:
    2,499
    Likes Received:
    211
    I'd agree with Mitchell_A. I'm not a pro with computers, but I've changed CMOS batteries and done this and that with BIOS, including dates and times and overclocking, and never really encountered the problems you have. Loosing settings in BIOS could indicate that you have a virus there? They do enter the basement as well as the top floor.

    But politely, considering the time you have spent on it, perhaps you could spend time more profitably? No offense here.
     

Share This Page

Loading...