- Thread Author
- #1
Hi all, I really need help with this problem.
Shortly after installing the latest intellipoint drivers suggested by Windows 7 along with several other updates from windows update, my Microsoft Keyboard stopped working after windows boots up. The mouse works fine but the keyboard does not.
The keyboard doesn't respond AFTER windows starts but works fine in BIOS.
I can boot to safe mode using F8 but then the keyboard stops working once Windows prompts me to logon. I can even use the sleep mode button on an alternate keyboard (Logitech) I tried later just to debug the problem to put the computer to sleep but the keys to log on aren't responsive.
The computer succesfully restarted a few times after installting the updates so it may not directly be related to the windows updates. Either way, it didn't happen on next bootup.
-I tried all my system restore points and that did not work,
-I tried the "on-screen" keyboard just to get past the logon, but it does not pop up. I can get it to pop up in another installation of windows 7 on the same computer.
- I tried the keyboard on a separate (new) installation of Windows 7 on the same computer and it does work fine, but that doesn't solve the problem. Also the "on-screen" keyboard works fine in the new installation.
-I've tried going into BIOS and setting num-lock boot to on (I don't know why but someone suggested this might work for a similar problem) but it didn't work for me.
- I've also tried a few BIOS options that look like they might make a difference like legacy USB 3.0 support but that did not work.
- different USB ports 2.0 or 3.0 for the receiver combo do not make a difference.
Also a clean re-install is not an option for me because the licenses used for Windows and MS Office won't allow another install.
I can get to a dos prompt or access the non-working windows 7 drive and files with dual-boot, but I need to get back to access that installation.
Is there a way to manually reinstall the drivers via DOS, the other partition, or some other solution that might work?
spending several days trying to get Microsoft Windows to work with A Microsoft Keyboard/Mouse combo is beyond frustrating.
System:
Windows 7 64 bit Home Premium (non-working but activated)
Windows 7 64 bit Home Premium (working but not activated)
MS Office 2007
AVG Anti-Virus
I have a Microsoft Natural Wireless Keyboard and Mouse combo 7000.
I have also tried a Logitech Y-RJ20 combo (Ps/2 keyboard, and USB mouse)
ASUS P867LE Motherboard with i7-2600k CPU.
8 GB RAM
Samsung SSD Drive on non-working partition
Maxtor 320gb Drive on working Windows 7 partition
Shortly after installing the latest intellipoint drivers suggested by Windows 7 along with several other updates from windows update, my Microsoft Keyboard stopped working after windows boots up. The mouse works fine but the keyboard does not.
The keyboard doesn't respond AFTER windows starts but works fine in BIOS.
I can boot to safe mode using F8 but then the keyboard stops working once Windows prompts me to logon. I can even use the sleep mode button on an alternate keyboard (Logitech) I tried later just to debug the problem to put the computer to sleep but the keys to log on aren't responsive.
The computer succesfully restarted a few times after installting the updates so it may not directly be related to the windows updates. Either way, it didn't happen on next bootup.
-I tried all my system restore points and that did not work,
-I tried the "on-screen" keyboard just to get past the logon, but it does not pop up. I can get it to pop up in another installation of windows 7 on the same computer.
- I tried the keyboard on a separate (new) installation of Windows 7 on the same computer and it does work fine, but that doesn't solve the problem. Also the "on-screen" keyboard works fine in the new installation.
-I've tried going into BIOS and setting num-lock boot to on (I don't know why but someone suggested this might work for a similar problem) but it didn't work for me.
- I've also tried a few BIOS options that look like they might make a difference like legacy USB 3.0 support but that did not work.
- different USB ports 2.0 or 3.0 for the receiver combo do not make a difference.
Also a clean re-install is not an option for me because the licenses used for Windows and MS Office won't allow another install.
I can get to a dos prompt or access the non-working windows 7 drive and files with dual-boot, but I need to get back to access that installation.
Is there a way to manually reinstall the drivers via DOS, the other partition, or some other solution that might work?
spending several days trying to get Microsoft Windows to work with A Microsoft Keyboard/Mouse combo is beyond frustrating.
System:
Windows 7 64 bit Home Premium (non-working but activated)
Windows 7 64 bit Home Premium (working but not activated)
MS Office 2007
AVG Anti-Virus
I have a Microsoft Natural Wireless Keyboard and Mouse combo 7000.
I have also tried a Logitech Y-RJ20 combo (Ps/2 keyboard, and USB mouse)
ASUS P867LE Motherboard with i7-2600k CPU.
8 GB RAM
Samsung SSD Drive on non-working partition
Maxtor 320gb Drive on working Windows 7 partition
