Windows 7 wont boot

Discussion in 'Windows 7 Help and Support' started by Phildunn, Jun 30, 2010.

  1. Phildunn

    Phildunn New Member

    Joined:
    Jun 30, 2010
    Messages:
    6
    Likes Received:
    0
    Hi everyone I have a problem with windows 7.

    I downloaded a microsoft update as I have it on automatic and it took ages to download. Shortly after my vaio crashed and I had to shutdown by holding the power button. It then gave me the option of starting repair or normally. If i select repair it goes to a black screen then does nothing, if i select normal start it tries to load then crashes back to the beginning.

    I have now booted from my windows cd and have ran the repair option. It says it cant fix it and the error is that a recent update or installation may be causing windows to not boot properly.

    Is it now a case of backing my things up and re installing windows?

    I wont be able to do this myself so can anyone please advise if a computer shop can back it up for me then reinstall windows and should that fix the problem?

    thanks in advance
    Phil
     
  2. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Hi.

    You can boot to safe mode by hitting f8 continuously at system power on. The choice screen will come up for safe mode + networking. Choose that.

    Then go to C:\Windows\Minidump to copy the files in there to any other folder. Zip them and attach to a post using the paperclip above where you type, in advanced mode reply.
    We can most likely help you sort issues by looking at the dump files this way.
     
  3. Saltgrass

    Saltgrass Excellent Member
    Microsoft Community Contributor

    Joined:
    Oct 16, 2009
    Messages:
    15,157
    Likes Received:
    393
    When you say "Repair option" exactly what did you do?

    If you can get into Safe Mode, as suggested, you might try uninstalling the updates.
     
  4. Phildunn

    Phildunn New Member

    Joined:
    Jun 30, 2010
    Messages:
    6
    Likes Received:
    0
    I got to safe mode and networking but then nothing, it bought up a load of file names then froze? Any ideas?
     
  5. Phildunn

    Phildunn New Member

    Joined:
    Jun 30, 2010
    Messages:
    6
    Likes Received:
    0
    I ran windows from the disc and ran repair computer from there. How do I remove the updates??
     
  6. TorrentG

    TorrentG Banned

    Joined:
    May 31, 2010
    Messages:
    7,814
    Likes Received:
    372
    Try hitting f8 again when starting the machine and choose the one that says "last good configuration" or "last settings that worked."

    Or similar wording. I forget how it is actually shown. But you want to tell it to use the last good settings and hopefully that will return you to desktop in normal mode, well.
     

Share This Page

Loading...