Windows 7 Windows 7 wont boot

[Phildunn]

Hi everyone I have a problem with windows 7.

I downloaded a microsoft update as I have it on automatic and it took ages to download. Shortly after my vaio crashed and I had to shutdown by holding the power button. It then gave me the option of starting repair or normally. If i select repair it goes to a black screen then does nothing, if i select normal start it tries to load then crashes back to the beginning.

I have now booted from my windows cd and have ran the repair option. It says it cant fix it and the error is that a recent update or installation may be causing windows to not boot properly.

Is it now a case of backing my things up and re installing windows?

I wont be able to do this myself so can anyone please advise if a computer shop can back it up for me then reinstall windows and should that fix the problem?

thanks in advance
Phil

 

[TorrentG]

Hi.

You can boot to safe mode by hitting f8 continuously at system power on. The choice screen will come up for safe mode + networking. Choose that.

Then go to C:\Windows\Minidump to copy the files in there to any other folder. Zip them and attach to a post using the paperclip above where you type, in advanced mode reply.
We can most likely help you sort issues by looking at the dump files this way.

 

[Saltgrass]

When you say "Repair option" exactly what did you do?

If you can get into Safe Mode, as suggested, you might try uninstalling the updates.

 

[Phildunn]

I got to safe mode and networking but then nothing, it bought up a load of file names then froze? Any ideas?

 

[Phildunn]

I ran windows from the disc and ran repair computer from there. How do I remove the updates??

 

[TorrentG]

Try hitting f8 again when starting the machine and choose the one that says "last good configuration" or "last settings that worked."

Or similar wording. I forget how it is actually shown. But you want to tell it to use the last good settings and hopefully that will return you to desktop in normal mode, well.