Windows 8 Windows 8.1 BSoDs SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION_NOT_HANDLED

jon22706 · Jan 25, 2015

Hello,

Even since I built my new computer I have been receiving BSoD which vary from SYSTEM_SERVICE_EXCEPTION win32.sys to KMODE_EXCEPTION_NOT_HANDLED. I have looked every where but cannot figure out what is causing this issue.

kemical · Jan 27, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff802690e8f57, 0, ffffffffffffffff}

Probably caused by : ntkrnlmp.exe ( nt!KiRetireDpcList+5e7 )

Followup: MachineOwner

Hi Jon.
The error that caused this bugcheck was:

Code:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p...

jon22706 · Jan 29, 2015

Hey, I gonna do a clean uninstall on the AMD Drivers but when I was starting up my computer I got a BSoD here's the dump file

kemical · Jan 30, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc00000a1, fffff801250e1250, ffffd00022eeaf00, ffffd00022eeafa0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+39495 )

Followup: MachineOwner

Please update your gpu driver as previously mentioned.

jon22706 · Feb 2, 2015

I cleanly uninstalled my GPU Drivers and have reinstalled. The Crashes are still happening, Just got another KMODE_EXCEPTION_NOT_HANDLED heres the dump file

kemical · Feb 2, 2015

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff8013e513317, 0, ffffffffffffffff}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessCompletedQueuePacketInternal+2b0 )

Followup: MachineOwner

Hi,
same again really, the gpu driver or graphics itself has an issue. I never did actually ask which card it was you were running please post make and model.

You could try using a different driver. Try the version previous to this one installed (I worked out you already had the latest on anyway) This page from Guru3D.com has access to previous driver versions. Try a few different ones to see if it makes any difference.
Link Removed

If the bsod doesn't stop and the dump files are still blaming the gpu then you might have a faulty gpu. Is it possible for you to try the gpu in a different machine say a friends?

Did you ever get round to trying the running on one stick of RAM as suggested several posts back?

Check all connections and settings.

You could also try turning off hardware acceleration
http://www.thewindowsclub.com/hardware-acceleration-windows-7

Lastly try installing the driver part only. Don't include the Catalyst control centre and see if it makes a difference.

jon22706 · Feb 2, 2015

The Card is a Radeon R9 280. This has been a persisting issue I had a Radeon 7850 HD And I though that the card was faulty so I bought a new one. Clearly this hasn't fixed the issue, Could it be a problem with the motherboard?

kemical · Feb 2, 2015

It could be.. if the card has two PCIE slots try the card in the other slot.

Windows 8 Windows 8.1 BSoDs SYSTEM_SERVICE_EXCEPTION and KMODE_EXCEPTION_NOT_HANDLED

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