Windows 8 unable to load webpage while connected to home wireless

Discussion in 'Windows 8 Help and Support' started by nutz11, Dec 28, 2012.

  1. nutz11

    nutz11 New Member

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    Hey guys

    Im new to the whole Windows 8 thing but am unable to load a webpage while connected to my home wireless.

    Im using a hp envy dv7 laptop which was bought new. The wireless shows connected however webpages will not load.

    I have plugged in a Ethernet cable and the everything works fine.

    any help would be much appreciated
     
  2. patcooke

    patcooke Microsoft MVP
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    Check the ipconfig for your wireless adapter.
     
  3. nutz11

    nutz11 New Member

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    how do i do that ?
     
  4. patcooke

    patcooke Microsoft MVP
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    goto programs, accessories, command prompt and enter the command: ipconfig /all

    copy and paste the output here if you'd like help interpreting it.
     
  5. nutz11

    nutz11 New Member

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    this is the data i got from command prompt

    C:\Users\Nutz11>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Nutz
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : BigPond

    Wireless LAN adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 12-68-9D-21-04-42
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 20-68-9D-21-52-30
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . : BigPond
    Description . . . . . . . . . . . : Qualcomm Atheros QCA9565 802.11b/g/n WiFi
    Adapter
    Physical Address. . . . . . . . . : 20-68-9D-21-04-42
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::e03b:63fe:7c8f:51b7%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 10.0.0.5(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, 29 December 2012 12:08:55 AM
    Lease Expires . . . . . . . . . . : Sunday, 30 December 2012 12:08:59 AM
    Default Gateway . . . . . . . . . : 10.0.0.138
    DHCP Server . . . . . . . . . . . : 10.0.0.138
    DHCPv6 IAID . . . . . . . . . . . : 387999901
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-06-2F-73-A0-B3-CC-48-E3-81

    DNS Servers . . . . . . . . . . . : 10.0.0.138
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : BigPond
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : A0-B3-CC-48-E3-81
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.BigPond:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : BigPond
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 13:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:426:350a:8629:c706(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::426:350a:8629:c706%18(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
     
  6. patcooke

    patcooke Microsoft MVP
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    I assume you're on the other side of the world from the UK (or else you connected to your router 10 hours in the future!). Also, I guess you're connecting to a large oransiation rather than a home network?
     
  7. nutz11

    nutz11 New Member

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    haha yea im in Australia and it is a home network
     
  8. patcooke

    patcooke Microsoft MVP
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    The IP address is unusual for a home router (at least here in the UK) but can't see anyreason why it shouldn't work. Can you run any other non-web based communications programs - messenger for example?

    At the command prompt enter the command: ping 10.0.0.138 and see if it reports success.

    Might be interesting to see the ipconfig output for when you have a wired connection up and running.

    IPv6 has been known to cause some problems and you almost certainly are not using it. Try disabling it by going to control panel, networking and sharing centre, changadapter settings, right click on wifi connection, properties, scroll down to Internet Protocol version 6 (not 4!), uncheck the box next next to it. Chain back out.
     

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