windows does not see dvd & blue ray drivers

Discussion in 'Windows 7 Hardware' started by BigBingo, Jan 27, 2013.

  1. BigBingo

    BigBingo New Member

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    Hi All,

    My computer does not see my DVD and my Blue Ray drivers.
    looking into device manager I get the next error message :
    "Windows cannot start this hardware device because its
    configuration information (in the registry) is incomplete or damaged.
    (Code 19)"
    I tried to restore my last working system but without success.
    my questions are:
    1. Is there any way to fix it without installing new windows?
    2. How to make a repairing disk for such instances?
    3. What should I do that next time I will be able to go back to last working system?

    Thanks

    Shaul
     
  2. bassfisher6522

    bassfisher6522 Essential Member

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    Try running "sfc /scannow" with out the quotes in an elevated command prompt window. This will repair any missing or corrupted system files.
     
  3. BigBingo

    BigBingo New Member

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    In order to run it I get the message that I should be administrator. How can I change it?
    Thanks
     
  4. helpifIcan

    helpifIcan Extraordinary Member

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    Goto start button and click
    click all programs
    click accessories
    right click command prompt
    Click run as administrator
     
    1 person likes this.
  5. bassfisher6522

    bassfisher6522 Essential Member

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    I should have mentioned that, the term elevated means run as administrator. Just follow helpifIcan instructions and you'll have it.
     
  6. BigBingo

    BigBingo New Member

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    unfortunately after running I got the message:"Windows Resource Protection did not find integrity violation".
    So How do I go from here? Is the only way is to install Windows again?

    Thanks
     
  7. bassfisher6522

    bassfisher6522 Essential Member

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    #7 bassfisher6522, Jan 27, 2013
    Last edited: Jan 27, 2013
  8. BigBingo

    BigBingo New Member

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    PC. 64bit Intel core i7-2600 CPU @ 3.40GHz, 8GB RAM
     
  9. BigBingo

    BigBingo New Member

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    How ca I do windows repair / Should I have a a special backup? or just the Windows disk?
     
  10. bassfisher6522

    bassfisher6522 Essential Member

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    If this is a retail PC, you can use the repair/recovery disks that you made. If this is a custom build you will need to you the media disk you purchased.

    Also you can try tapping the F8 key immediately after reboot to get into the advance options menu.

    Getting into Windows Safe Mode
     
  11. Digerati

    Digerati Fantastic Member
    Microsoft MVP

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    Are the DVD and BluRay drives detected in the BIOS? If not, then installing/repairing Windows is not going to do any good. If they are properly identified, make sure your data and time are correct, then Save and Exit to ensure the CMOS information is properly saved.
     

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