Windows 7 "Windows encountered a problem installing the driver software for your device."

Trouble

Noob Whisperer

Joined

Nov 30, 2009

Messages

13,722

• May 31, 2014

• #2

Hello and welcome to the forum.
Some specifics regarding the actual mouse, Manufacturer, Model Name, Model Number and any other identifying tags might help.
There may be other members with the same or similar device who may be able to help.

 

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J

JoeSouth

New Member

Joined

May 31, 2014

Messages

2

• May 31, 2014

• Thread Author
• #3

Hi, again!
It's MUS-101 from Gembird Europe.
I just checked companies site and it says "Plug & Play - no drivers required", yet I still have to install them... Any other ideas what to do? :/

 

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Trouble

Noob Whisperer

Joined

Nov 30, 2009

Messages

13,722

• May 31, 2014

• #4

JoeSouth said:

Any other ideas what to do? :/

Click to expand...

Nope.... other than going into device manager, selecting the problem mouse, right click and uninstall, if given the option include drivers.
Shut down your computer, plug the mouse into another USB port (actually on your computer / motherboard) and restart the computer. The first failure might have just been a one off.
Failing that perhaps give windows update a try (not usually my go to source but worth a try).
Doesn't look like anything more than a simple USB Optical mouse, so you shouldn't need any thing other than the Windows native drivers.

 

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