Windows Store apps do not launch in Windows 8.1

Discussion in 'Windows 8 Help and Support' started by Oletus, Oct 27, 2013.

  1. Oletus

    Oletus New Member

    Joined:
    Oct 27, 2013
    Messages:
    2
    Likes Received:
    0
    Dear all,

    I can not run the Windows Store apps after I updated my new laptop from Win 8 to 8.1. None of the Metro apps can be executed anymore. Each app will begin the run process, but the Metro UI returns after couple of seconds after the execution attempt. I do not get any error messages.

    I have read earlier message threads concerning the issue and tried to solve it by following the instructions given by the specialists, but so far none of those instructions have solved the problem.

    My HW
    Acer Aspire v3 (772g) - http://www.notebookcheck.net/Review-Acer-Aspire-V3-772G-747A321-Notebook.93916.0.html

    I have
    1) checked that I have admin rights
    2) checked that my account is a Windows Live account (not a local one)
    2) disabled my virus software (McAfee, I have not found Avast in my computer)
    3) run the The Windows apps troubleshooter. It indicates that I may not have up-to-date graphics card drivers - I have downloaded the final version from the manufacturer's home page (Acer) (and also from NVIDIA pages)
    4) checked that my dispaly resolution is high enough (1900 x 1080)

    I have not
    1) unistalled and reinstalled the apps, beacuse I can not run the Store, in where the uninstallation and the reinstallation would take place

    Any ideas how to proceed?

    Thanks in advance
     
  2. BurrWalnut

    BurrWalnut Extraordinary Member

    Joined:
    Nov 14, 2008
    Messages:
    97
    Likes Received:
    13
    Here are a couple of things you could run:

    First of all, clear the Store cache by opening a Run window (Windows Logo key+R), typing wsreset and pressing Enter.

    If it doesn't cure it, check the internet connection, i.e. press the Windows Logo key+X (or right-click or press and hold off the bottom left corner) and choose Control Panel > Small Icons > Internet Options > Connections Tab > LAN Settings (at the bottom) and, if it's present, remove the tick from Proxy server > OK, etc.
     
  3. Oletus

    Oletus New Member

    Joined:
    Oct 27, 2013
    Messages:
    2
    Likes Received:
    0
    Hi and thanks for the tips

    However, neither of those things helped in the problem

    Additionally, I ran following commands from the command prompt as the forum thread, named " Windows Store and all other Windows apps won't open" suggests

    "sfc /scannow"
    "Dism /Online /Cleanup-Image /Restorehealth"

    The earlier found at first some corrupted files, and the latter fixed them, but despite the fixes, they did not solve the issue.

    Any other suggestions?
     
  4. Medico

    Medico Senior Member

    Joined:
    Sep 20, 2011
    Messages:
    1,158
    Likes Received:
    65
    If this is a new laptop I might consider taking it back to where you bought it and asking the question of them. A new laptop should have been prepped for the Upgrade.
     

Share This Page

Loading...