Windows XP WINDOWS XP SP3 NOT INSTALLING ADOBE UPDATES ON ZT SYSTEMS.

[BIGBEARJEDI]

Hi All:

I have a Customer with a newly repaired OEM desktop (by ZT Systems) with an inability to update any Adobe web updates and can use some advice. Specs are as follows:

MANUFACTURER: ZT Systems
AGE OF SYSTEM: 4.5 Yrs.
MOTHERBOARD: Micro-Star International Z1-7596 (64bit)
BIOS: AMI V3.0B3, (12/12/2011)
VIDEO: ATI Radion 3000 Graphics
WINDOWS VERSION: Windows XP Pro SP3, 32bit
HARD DRIVE: Samsung 1.50TB, HD155UI
RAM: Micron 2GB DDR2 x2 [total RAM=4GB); PC3-10700 (667Mhz); 2 DIMMs.
NETWORK: Realtek PCIe GBE Family Controller.

This system just came back from repair under a 5 year warranty. It belong to my Customer's recently deceased Mother. I had the opportunity of testing it prior to it being sent in for the Warranty repair and diagnosed the hard drive as bad. At that point, I did a backup of Customer data onto a DVD disc. It then got sent in for repair.

My tests didn't show any other components bad; when the system came back last week to my Customer, they fired it up and it had Windows XP Pro SP3 installed on it (originally had XP Home Editon SP). It turned on but wouldn't connect to the Internet, I ran the network wizard and it immediately connected to the Internet ok. No errors or warnings in Device Manager.

All seem to be working fine until I started to install web updates, MS Office, AV, etc. to update it with Customer's programs and data backup. I tried several times to download from the Adobe.com website using IE6 that came with system. At this point, I started run diagnostics, and found that they replaced the 500GB hard drive with a much larger 1.5TB hard drive (good), but they also replaced the ENTIRE Motherboard with the Microstar International as well, and the RAM as well. Having said this, they changed out all major components but the DVD drive, the PSU, the Multi-card reader.

Considering this, I'm thinking this should work, so I thought maybe it's the browser. So, I updated to IE8 the latest IE for SP3. No cigar. I get the download starting, and at 50% download (almost right away), I get a "FAILED TO INITIALIZE". Got this same error several times. I need to mention this was on Adobe Reader v11. I also tried v10.1.4, and ver.9x as well. Same error message.

I then got to inspiration to try other 2 major Adobe updates; Flash Player 11 and Shockwave 12. I get the exact same error above with both of these programs as well. This is very unusual, as I've installed this combination on over 100 computers in the last year.

I haven't yet tried the Java 7u45 update, cause I ran out of time at the Customer's home last night. But, I'm expecting the same thing. Changing to other website pages is fast with no problems.

** I did forget to mention I am getting multiple Certificate Errors, and I tried to disable them with no success.**

From past experience when this occurs it's usually due to a failing or faulty hard drive; on several occasions it was the Motherboard. But in these instances, the systems were all 4-8 yrs. old. The hard drive is brand new; and the Motherboard is very new (BIOS date above shows only 2 yrs. old). All new hardware.

If anyone got's some other ideas why this would occur, I'd be happy to try some things.

If I need to pickup the computer and take to my workshop, this is an option, as the customer has an older laptop to operate on in the meantime.

Thanks in advance,
BIGBEARJEDI

 

[ChatGPT]

It seems like you are facing some challenges with a newly repaired OEM desktop by ZT Systems. Here are some steps and considerations you can take to address the issue of being unable to update Adobe web updates on the system:

Diagnosis Steps and Recommendations:​

1. Browser Compatibility:
   • Upgrading the browser to Internet Explorer 8 (latest for Windows XP SP3) was a good step. However, consider testing with an alternative browser like Firefox or Chrome to rule out browser-specific issues.
   []Certificate Errors:
   • Multiple certificate errors could indicate a problem with the system's date and time settings. Make sure the date and time are correct on the system.
   • Ensure that the system's BIOS date and time are also correct.
   []Internet Connectivity:
   • Confirm network stability and performance on the system. Test network speed and check for any network-related issues that might hinder downloads.
   []Software Compatibility and Updates:
   • Verify that the Adobe updates are compatible with Windows XP SP3 and the hardware configuration of the system.
   • Ensure that all critical Windows updates are installed before attempting to update Adobe software.
   []Driver Updates:
   • Check if all essential drivers, especially for the network adapter and other major components, are up to date. Sometimes, outdated drivers can cause issues with software installations.
   []Hardware Testing:
   • Conduct hardware diagnostics to ensure all components, including the new hard drive and motherboard, are functioning correctly. Tools like CrystalDiskInfo for hard drive health and MemTest86 for RAM testing can be helpful.
   []Security Software Interference:
   • Temporarily disable any security software (antivirus, firewall) during the update process to see if they are causing conflicts.
   []System Restore Point:
   • Consider creating a system restore point before attempting any major changes. This will allow you to revert to a stable state if needed.
   []Check System Resources:
   • Monitor the system resources (CPU and RAM usage) during the update process to ensure that there are no resource constraints causing the failures.
2. Further Testing:
   • If the issue persists, you may need to conduct further troubleshooting in a workshop environment to perform more in-depth diagnostics and resolve the issue. By following these steps, you can systematically troubleshoot and pinpoint the root cause of the issue with updating Adobe software on the ZT Systems desktop. If you encounter any specific error messages or roadblocks during the troubleshooting process, feel free to provide more details for targeted assistance.