📎 AI Summary:
The thread discusses a Windows 10 user experiencing a BSOD triggered by a webpage featuring an orange logo resembling a squirrel, identified as UC Browser, which appears after downloading a file. The user suspects a virus and reports that disabling UC Browser at startup did not resolve the issue. Contributors suggest booting into safe mode, running a virus scan, and uninstalling the problematic browser, but the user indicates that the BSOD persists despite disabling UC Browser. The overall tone is troubleshooting-oriented, with users offering potential solutions to identify and eliminate the root cause.
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Fibo89

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Thread Author #1
Hi all,

I really need your help. After booting, my desktop loads and this page with orange logo with a white squirrel loads automatically, leading to the BSOD. It doesnt give me enough time to do much (around 10 seconds before a bsod hits). This all happened after I downloaded a file. This is on Windows 10 btw.

Has any one else encountered this? do you guys/girls know what I can do to avoid this please?
 

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kemical

kemical

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#2
Hmm... that does sound odd. Do you have the chance to get into safe mode? If so try safe mode and see if the blue screen still occurs.

Once your in Safe mode choose Windows Defender and run a scan.

If you get chance, read this thread on how to post in the dump files:
How to ask for help with a BSOD problem
 
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Fibo89

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Thread Author #3
Thanks for the reply. yes I have tried in safe mode. Im pretty sure its a virus..the bsod hits after this browser (sort of browser) launches.
 
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kemical

kemical

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#4
When the browser screen launches and apart from the 'orange logo with a white squirrel' can you see any other information which we could do a search on?

Also can you see what the dump file says and why it crashed (I know it's only there a brief moment so don't worry if you can't male anything out)
 
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Fibo89

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Thread Author #6
no its not that one. I'll take a pic in a sec
 

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kemical

kemical

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#7
Let me know anyway and either I or someone else will help you further. I'm saying this because I'm off to an appointment but will be back within an hour or so.. 🙂
 
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Fibo89

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Thread Author #8
that is the logo..not quite a squirrel but looks like it

Found out its called UC Browser..not sure if that is causing it but the BSOD happens when that page pops up
 

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  • 14793873_10153808922672175_220515730_n.webp
    14793873_10153808922672175_220515730_n.webp
    6 KB · Views: 241
    Microsoft Defender: No threats detected Scan details
  • 14803339_10153808922677175_1771765843_o.webp
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    30.4 KB · Views: 307
    Microsoft Defender: No threats detected Scan details
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kemical

kemical

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#11
If you can get into safe mode with command prompt you could try this solution on removing the browser:
Windows: Uninstall an Application from the Command Line
 

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