📎 AI Summary:
The original poster is experiencing multiple BSODs with error code 0x3B, related to SYSTEM_SERVICE_EXCEPTION, during which the crash appears to be caused by a driver issue within the Windows kernel (ntoskrnl.exe). They inquire if the problem might stem from their HDD. A responder suggests that analyzing the actual dump files is necessary for proper diagnosis and requests the poster to follow a link and provide the dumps for further debugging. Overall, the thread indicates a troubleshooting process for BSOD errors, with a focus on driver and hardware analysis.

chapmanclay

New Member
Member details
Joined
May 24, 2014
Messages
1
Thread Author #1
Hoping you can help:
Here are my specs: Link Removed

Here is my bsod log:
Crash dumps are enabled on your computer.
On Sat 5/24/2014 10:00:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052414-22312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8006768DC40, 0xFFFFD00020373830, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 5/24/2014 10:00:00 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8006768DC40, 0xFFFFD00020373830, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 5/24/2014 9:00:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052414-12859-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF802564A2C40, 0xFFFFD00022752830, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 5/24/2014 8:00:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052414-14031-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF802D9025C40, 0xFFFFD00022D39830, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 5/24/2014 7:00:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052414-14156-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8000F49BC40, 0xFFFFD000236DB830, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Sat 5/24/2014 6:00:00 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\052414-13359-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8007AF148A0, 0xFFFFD00021D95640, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Any idea? is this perhaps an HDD problem?
 

Solution
Hi,
we really need to see the actual dump files in order to effectively debug them. Please read this thread and post the results:
Link Removed

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
Hi,
we really need to see the actual dump files in order to effectively debug them. Please read this thread and post the results:
Link Removed
 

Solution