📎 AI Summary:
The forum thread discusses a user experiencing frequent BSOD crashes and minidump files on their Windows system. The main troubleshooting step involves analyzing the dump files, which indicates the likely cause is a conflict with Norton firewall drivers (wpsdrvnt.sys). The advisor recommends uninstalling Norton using a specific tool and switching to Windows Defender (MSE) for greater stability, and asks the user to post new dump files if crashes continue. Overall, the response is focused, helpful, and aims to resolve the issue by removing problematic software.
A

aashish krishnan

New Member
Member details
Joined
May 16, 2014
Messages
2
Thread Author #1
Hi All
I am getting a crash dumps file appear in minidump folder.
Im not able to find the cause of the problem .Please assist.
 

Attachments

Solution
kemical
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

Unable to load image \??\C:\Windows\system32\drivers\wpsdrvnt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wpsdrvnt.sys
*** ERROR: Module load completed but symbols could not be loaded for wpsdrvnt.sys
Probably caused by : wpsdrvnt.sys (...
Sort by date Sort by votes
A

aashish krishnan

New Member
Member details
Joined
May 16, 2014
Messages
2
Thread Author #2
Hi All
Please help im getting BSOD after working for sometime , it restarts.Everyday the system crashes twice inbetween.Attached are the files from minidump folder.
 

Attachments

Upvote 0 Downvote
kemical

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
#3
Hi Aashish,
welcome to the forum. I've moved your thread to the correct section as it was originally in a tutorial thread. I'll just grab a quick coffee and will start debugging your dump files. Back shortly.

I've also merged your other threads with this one. Please don't double post as again this can lead to confusion.
 
Upvote 0 Downvote
kemical

kemical

Essential Member
Member details
Joined
Aug 28, 2007
Messages
36,163
#4
Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {0, 2, 8, 0}

Unable to load image \??\C:\Windows\system32\drivers\wpsdrvnt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wpsdrvnt.sys
*** ERROR: Module load completed but symbols could not be loaded for wpsdrvnt.sys
Probably caused by : wpsdrvnt.sys ( wpsdrvnt+3c9b )

Followup: MachineOwner

Hi,
all your dump files are the same and point to Norton firewall as the issue. Norton is well known in bsod circles for being the cause of many an issue. Please remove using the tool found here:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Use MSE in it's place as it's far more stable:
Link Removed

If you still bsod after removing the above please post your new dump files.
 
Upvote 1 Downvote
Solution
You must log in or register to reply here.