Windows 10 Troubleshooting Laptop Crashes: Seeking Assistance with Error Files

I'd recommend you update your bios. Also what kind of crash did you get as there are no bsod .dmp files.

nmsuk said:

I'd recommend you update your bios. Also what kind of crash did you get as there are no bsod .dmp files.

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Sorry my cleaner must have scrubbed the logs and I will update bios. Here is the log xml I captured before the cleaner got it.

- <Event xmlns="Link Removed">

- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-02-16T04:21:54.985941900Z" />
<EventRecordID>1394</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-7BRNTAH</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xffffe353dd751070</Data>
<Data Name="BugcheckParameter2">0x2</Data>
<Data Name="BugcheckParameter3">0xfffff8053f9d2793</Data>
<Data Name="BugcheckParameter4">0x2</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>

Also whenever I run an extended memory test it gets stuck at 21% everytime even after letting it sit for many hours.

nmsuk said:

Can you get memtest86 to create a USB flash drive with it and then boot from it to check the memory. You can download it from https://www.memtest86.com/downloads/memtest86-4.3.7-usb.img.zip

Click to expand...

I did that today it passed all tests with zero errors. I am gonna recreate the same conditions that caused the BSOD last time and when it crashes I will upload new files right away.