📎 AI Summary:
The thread discusses a user's ongoing issue with their HP desktop running Windows 7, where the system detects the sound card and shows proper drivers, but no sound is produced. Despite extensive troubleshooting—reinstalling drivers, testing hardware, resetting Windows, and removing video cards—the problem persists with very low sound volume or complete silence. A later user reports a similar sound issue after upgrading from Vista to Windows 7, contemplating solutions like upgrading to Windows 10 or using external USB sound cards. Overall, the problem remains unresolved, and the main sentiment is frustration with limited fixes tried so far.

denig

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Aug 10, 2010
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Thread Author #1
Hi Everyone...

Let me start by saying that I am absolutely stumped, here's my story. The PC in question is a HP P6110Y desktop running windows 7 (32-bit). Everything was working fine, until I installed another video card in the unit. From that point on, my PC has yet to make a sound. My PC detects the sound card, has the right drivers for the sound card, displays a speaker in the taskbar but makes no sound.

I've literally tried everything I could think of....
- uninstalled and reinstalled the audio drivers
- disabled and enabled the on-board sound card
- tested the speakers
- verified the status in the device manager
- increased the volume in windows and on the speakers
- replaced the speakers
- connected to speakers into the headphone jack
- install a new sound card (this blew my mind as to how it didn't solve the problem)
- reinstalled windows 7 (in both 32 and 64 bit modes)
- removed the add video card
- checked all the audio wires connections on the motherboard
- ran dxdaig and everything is reported as ok

The system is now back to it's original configuration, using both the on-board sound and video. No new hardware was added except for a printer. It a fresh install so practically no software has been installed either.

Here is a link to the specs of my desktop.
Anyone have any ideas ????

----------------------------------
Sound card Type: Integrated
Sound card Name: Realtek ALC888S
Driver Version : 6.0.1.5910
----------------------------------
 

Last edited:

denig

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Thread Author #2
Update: I've turn up the sound to the max (in WMP, on the taskbar and in the speaker) and I've stuck my ear to the speakers and I can hear sound. The levels are too low!!! Hope that helps in figuring out this problem.
 

Last edited:

TorrentG

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Install the latest HD Audio driver and tell us how it goes:

Link Removed

Which video card did you install?
 

Solution

denig

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Aug 10, 2010
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Thread Author #4
Install the latest HD Audio driver and tell us how it goes:

Link Removed

Which video card did you install?

Done.
Driver Version: 6.0.1.6167

Same results. :(
I had installed a Nvidia Quadro FX 4500 but it has since been removed.
 

TorrentG

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I would try installing the latest driver for the onboard video then to see how it goes.

Or if you re-install the card, install the latest video driver for it.
 

denig

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Aug 10, 2010
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Thread Author #6
I would try installing the latest driver for the onboard video then to see how it goes.

Or if you re-install the card, install the latest video driver for it.

Ran window update and all driver are the latest. No change in status and I plan on sticking with the on-board video.
 

TorrentG

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Install the latest driver from Intel's website for the GMA 3100 -

Link Removed

Then use Driver Sweeper from guru3d.com to clear the machine of all NVIDIA files. Reboot and test.
 

Last edited:

denig

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Aug 10, 2010
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Thread Author #8
Install the latest driver from Intel's website for the GMA 3100 -

Link Removed

Then use Driver Sweeper from guru3d.com to clear the machine of all NVIDIA files. Reboot and test.

This is a fresh Windows 7 install. Nvidia card was never install after I re-installed windows.
Regardless, ran Driver Sweeper and it found nothing for Nvidia Display.
 

brownmike

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Aug 3, 2015
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I too have exactly the same issue has you. I have not figured this out either. This box was loaded with Vista then I upgraded it to W7. I havent seen anything like this. I install a sound card then updated the bios to the very latest. No Luck... Two things I wonder may be a solution, 1. Upgrading to W10 (its doing that now) and or 2. Using a USB Sound Card or BT..... I even plugged in a nice headphone set with a