📎 AI Summary:
The thread discusses troubleshooting a user's recurring BSOD issue on their computer. The original poster reports encountering frequent blue screens and provides a dump file for assistance. A responder suggests that the problem may be related to Norton/Symantec security software and recommends uninstalling it using dedicated removal tools, replacing it with Microsoft Security Essentials, and configuring Windows to properly generate and collect dump files for further analysis. The overall sentiment is helpful, providing detailed steps to diagnose and resolve the BSODs.
The thread discusses troubleshooting a user's recurring BSOD issue on their computer. The original poster reports encountering frequent blue screens and provides a dump file for assistance. A responder suggests that the problem may be related to Norton/Symantec security software and recommends uninstalling it using dedicated removal tools, replacing it with Microsoft Security Essentials, and configuring Windows to properly generate and collect dump files for further analysis. The overall sentiment is helpful, providing detailed steps to diagnose and resolve the BSODs.
Solution
Trouble
Noob Whisperer
This type of BSOD is normally associated with Norton / Symantec (one of their security suites).
Use the programs and features applet in the Control Panel to Uninstall it. Then follow that up with the vendor specific proprietary removal tool found here https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
When that is done install MSE from here http://windows.microsoft.com/en-us/windows/security-essentials-all-versions
Select your language and bit architecture (32 or 64 bit).
If Blue Screens persist after completing the above.....
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Then……Please read the first post in this sticky thread here Link Removed
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.
Use the programs and features applet in the Control Panel to Uninstall it. Then follow that up with the vendor specific proprietary removal tool found here https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
When that is done install MSE from here http://windows.microsoft.com/en-us/windows/security-essentials-all-versions
Select your language and bit architecture (32 or 64 bit).
If Blue Screens persist after completing the above.....
First make sure your machine is configured properly to facilitate the collection of .dmp files.
Then……Please read the first post in this sticky thread here Link Removed
Do your best to accumulate the data required.
Run the SF Diagnostic tool (download and right click the executable and choose run as administrator)
Download and run CPUz. Use the Windows snipping tool to gather images from all tabs including all slots populated with memory under the SPD tab.Likewise RAMMon. Export the html report, put everything into a desktop folder that you've created for this purpose, zip it up and attach it to your next post (right click it and choose send to, compressed (zipped) folder.