📎 AI Summary:
The thread discusses a post-update issue where the user, MikeHawthorne, is unable to play music via Cortana because it prompts him to add Groove as a connected service. With assistance from Neemobeer, he learns to navigate Cortana's interface to add Groove Music and resolves the problem after updating his password, which had been rejected due to recent password issues. Overall, the conversation reflects troubleshooting steps with a positive resolution, highlighting common post-update challenges and their solutions.
MikeHawthorne

MikeHawthorne

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Microsoft Community Contributor
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May 25, 2009
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Thread Author #1
Hi

Since the update today, (a complete reinstall of Windows 10) when I ask Cortana to play my music, she says something like, "Sorry you have to add Grove as a connected service in notebook to play music".

What is she talking about?

I don't have a clue what I'm supposed to do.

Mike
 

Solution
Neemobeer
If you select Cortana there should be 3 icons. The horizontal bars a home button and what looksl ike a book with a gear on it. Click on the book to show your connected services. Click "Add Service" and add Groove Music. Windows uses it for DRM checks and I think everything music related.
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Neemobeer

Neemobeer

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#2
If you select Cortana there should be 3 icons. The horizontal bars a home button and what looksl ike a book with a gear on it. Click on the book to show your connected services. Click "Add Service" and add Groove Music. Windows uses it for DRM checks and I think everything music related.
 

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Solution
MikeHawthorne

MikeHawthorne

Essential Member
Microsoft Community Contributor
Joined
May 25, 2009
Messages
6,684
Thread Author #3
Hi

Thanks for the help.
I just tried to do that but when I get to the Add Service part, Groove Music isn't listed and when I type in the...

Never mind I was looking at it as I typed this and see that there is a Music category.
Inside that it Groove Music, and it is turned off.

It rejected my password, I had problems with that when Windows restarted after the update, but I went to the Microsoft page and changed my password and now it's working.

Nothing is ever easy! LOL

Thanks again for the help.

Mike
 

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