📎 AI Summary:
The user reports issues after installing the June 11, 2019, update (KB4503293) on Windows 10 1903, with the system hanging at a black screen showing an error related to Windows Explorer and personal settings. Others in the thread suggest collecting logs to diagnose the problem, but the user finds technical instructions challenging. The overall tone indicates troubleshooting is ongoing, with the main concern being update-related system instability.
loonybob

loonybob

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Thread Author #1
installed June 11 update to win 10 1903 and on reboot it hung at windows explorer personal settings not working. Tried 3 times then reverted back to pre-update to get back up.
Anyone else have this?
 

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Neemobeer

Neemobeer

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#5
Doesn't appear to be a known issue for this. Grab a copy of the windows update log and upload it.

You can run the following powershell command then upload the WU.zip file on your desktop
Get-WindowsUpdateLog -LogPath "$($env:USERPROFILE)\Desktop\WU.log"; Compress-Archive -Path "$($env:USERPROFILE)\Desktop\WU.log" -DestinationPath "$($env:USERPROFILE)\Desktop\WU.zip";
 
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loonybob

loonybob

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Thread Author #6
Neemobeer said:
Doesn't appear to be a known issue for this. Grab a copy of the windows update log and upload it.

You can run the following powershell command then upload the WU.zip file on your desktop
Get-WindowsUpdateLog -LogPath "$($env:USERPROFILE)\Desktop\WU.log"; Compress-Archive -Path "$($env:USERPROFILE)\Desktop\WU.log" -DestinationPath "$($env:USERPROFILE)\Desktop\WU.zip";
Click to expand...
Sorry friend I don't speak that language. I'm more of a user.
 

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Neemobeer

Neemobeer

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#7
Open a powershell prompt and copy and paste the code, it will create a file called WU.log and WU.zip. Upload the zip file here or you can PM it to me
 
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Neemobeer

Neemobeer

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#9
From the windows update log it looks like that KB installed successfully. After rebooting where exactly does it hang up?

Before the login screen or after you log into the computer?
 
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loonybob

loonybob

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Thread Author #10
I enter my pin from the welcome screen then it stops at a black screen and the little window in the top left says Windows explorer, personal settings has stopped.
 
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Neemobeer

Neemobeer

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#11
Try booting into safe mode and see if you have the same issue. If you don't I would try disabling your security software.
Boot into Safe Mode

Do you use McAfee by chance?
 

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