📎 AI Summary:
The user reports that their laptop's display turns off after 3 minutes despite setting all power options to "never." Several community members advise examining power plans and running diagnostics, with one suggesting using the command prompt to check power settings. The user later contacts HP support, but encounters a suspicious interaction that appears to be a scam, leading to concerns about paid support services. Overall, the thread centers on troubleshooting display timeout issues and warns of potential scam scams disguised as official support.
The user reports that their laptop's display turns off after 3 minutes despite setting all power options to "never." Several community members advise examining power plans and running diagnostics, with one suggesting using the command prompt to check power settings. The user later contacts HP support, but encounters a suspicious interaction that appears to be a scam, leading to concerns about paid support services. Overall, the thread centers on troubleshooting display timeout issues and warns of potential scam scams disguised as official support.
Solution
- Joined
- Jul 4, 2015
- Messages
- 8,995
There's nothing in the plan that would put the computer to sleep after 3 minutes. You do have turn off hard drive after 10 minutes and I didn't convert but I believe 30 minutes on AC those could turn on the computer but only for a traditional HDD. If you have an SSD this setting does nothing. You also have shut off display after 10 minutes on DC (battery). I know HP has their own power utility but I don't know if it has it's own behavior or merely interacts with the Windows power plans.
Contacted HP Support via web search.
I think I contacted a scammer. The person who I chatted with had a name that made no sense with a mix of letters with no idea on how to pronounce it. After I gave details of my display turning off, he mentioned that he would have to take control of my computer and may need my credit card information. That's when I suspected that the web site I contacted was a scam site. I immediantly disconnected from the chat.
Does anyone know if HP charges for online support? If that is so, then my HP laptop will be the last product I buy.
I think I contacted a scammer. The person who I chatted with had a name that made no sense with a mix of letters with no idea on how to pronounce it. After I gave details of my display turning off, he mentioned that he would have to take control of my computer and may need my credit card information. That's when I suspected that the web site I contacted was a scam site. I immediantly disconnected from the chat.
Does anyone know if HP charges for online support? If that is so, then my HP laptop will be the last product I buy.
- Joined
- Jul 4, 2015
- Messages
- 8,995
This is their support page Contact HP Customer Support | HP® Customer Support
While searching the web, I came across a Review of HP customer service. There were 665 reviews and 85% were bad. If I had known that , I would have purchase another brand. Take a look! Most are pathetic. HP is rated "Bad" with 0.9 / 10 on Trustpilot
I won't waste my time or money on their customer service. When I start to have serious problems with my laptop, I will trash it and this time I will seek out companies with decent reviews and I will add my review to 85% who complained.
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