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The thread discusses troubleshooting connectivity issues between a Windows 10 PC and a WD My Cloud NAS following a recent Windows update, which caused the NAS to no longer appear in Windows Explorer. The original poster confirms that the NAS is accessible via its IP address and works on Windows 7 but not on the updated Windows 10 system, despite relevant services like SSDP Discovery being enabled. The overall sentiment indicates ongoing frustration with network recognition problems after the update, with suggestions focusing on ensuring necessary network services are active.
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hawkeye62

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Thread Author #1
I have a WD My Cloud Expert Series EX2Ultra connected to my home network. Everything has been working perfectly. But, after the latest Win 10 desktop update (Version 1607 Build 14393.1593) Windows explorer no longer finds the NAS. I have a Win 10 laptop (Version 1703 Build 15063.540) Windows Explorer sees the NAS on the network, but will not connect to it. There have been no changes to the network. One other piece to the puzzle. Macrium Reflect was able to use the NAS for a backup image location. And I was able to see it on the desktop PC prior to the latest Win 10 update to verify that the image was there. Go figure!

Any advice will be very much appreciated.

Regards, Jim
 

Solution
Neemobeer
Make sure Simple Service Discovery Protocol and Link-layer Topology Discover Mapper services are not disabled. Also enable LLTD on, on the NAS
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Neemobeer

Neemobeer

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#2
Do you know the IP of the NAS and can you connect to it by typing \\ipaddress in Windows Explorer?
 
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Neemobeer

Neemobeer

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#4
Make sure Simple Service Discovery Protocol and Link-layer Topology Discover Mapper services are not disabled. Also enable LLTD on, on the NAS
 
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Solution
Neemobeer

Neemobeer

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#6
It's a Windows Service on your computer
 

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Neemobeer

Neemobeer

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#11
Well it should be discoverable, have you restarted the NAS?
 

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hawkeye62

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Thread Author #13
When I start Windows Explorer, the NAS doesn't show up anywhere. Then if I click on Network in the left window, the NAS shows in the right window as a network device. But, all it will do is take me to the NAS' page, no access to the HDs in the NAS.

Jim
 
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