📎 AI Summary:
The user reported an issue where sound cuts out for a few seconds whenever their monitor goes to sleep or wakes up, despite trying multiple monitors and cables. They later resolved the problem by disabling the AMD High Definition Audio Device in Device Manager. Overall, the thread reflects a troubleshooting journey leading to a successful hardware setting adjustment as the solution.

olat

Well-Known Member
Joined
Dec 28, 2018
Messages
29
Thread Author #1
Hi, I have an issue where sound stop whenever my monitor goes to sleep or back.

For example, I'm listening to some stone cold heavy metal on Spotify, screen goes to sleep, sound stops for 2-3 seconds, then comes back. When I move my mouse or press a key on my keyboard to wake up the monitor, same thing happens.

I've tried 3 different monitors, different HDMI cables, DP cables, everything's the same.

Has anyone had this issue before and do you guys have any recommendations on what I could do about this?

Operating System
Windows 10 Pro 64-bit Version 10.0.18363 Build 18363
CPU
AMD Ryzen 7 3700X 53 °C
Matisse 7nm Technology
RAM
16.0GB Dual-Channel Unknown @ 1599MHz (16-18-18-36)
Motherboard
Micro-Star International Co. Ltd B450 TOMAHAWK MAX (MS-7C02) (AM4) 28 °C
Graphics
27GL650F (1920x1080@144Hz)
LG TV (1920x1080@144Hz)
8192MB ATI Radeon RX 580 Series (XFX Pine Group) 52 °C
Storage
298GB Western Digital WDC WD3200AAKS-75L9A0 (SATA ) 30 °C
223GB SSD (SATA (SSD)) 17 °C
1863GB Seagate ST2000DM008-2FR102 (SATA (SSD)) 30 °C
Optical Drives
ELBY CLONEDRIVE SCSI CdRom Device
Audio
DFX Audio Enhancer

Let me know if I can provide anything else :)

Thanks,
Olat
 

Solution
I managed to solve the issue completely by disabling AMD High Definition Audio Device in Device Manager.

Hopefully this helps someone else as well down the line. ;)

olat

Well-Known Member
Joined
Dec 28, 2018
Messages
29
Thread Author #2
I managed to solve the issue completely by disabling AMD High Definition Audio Device in Device Manager.

Hopefully this helps someone else as well down the line. ;)
 

Solution