📎 AI Summary:
The user experienced a frozen Windows update and startup issue, with the system stuck on "preparing your desktop" and freezing at the loading screen. They asked for a simpler solution than leaving the computer on overnight, which previously resolved the problem. The community suggested checking for problematic drivers or devices, but the user ultimately resolved the issue by performing multiple hard resets.
Leyharu

Leyharu

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Joined
Oct 6, 2015
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2
Thread Author #1
Hi, first of all, sorry for my bad English.

My issue is pretty straight forward: last night I left my computer powered on, and when I woke up, I had a Windows update screen stuck at 100%.
The mouse didn't work, everything was frozen.
I restarted my PC and it froze at the spinning dots loading screen. Before that, I had a screen saying "preparing your desktop", or something like that.

I already had this problem, and solved it by leaving my computer powered on the whole night, again.

Is there a simpler solution?
Thank you.
 

Solution
Saltgrass
It might be some device or driver for a device is having a problem loading. If you are in your system now, do you show any error messages in Event Viewer which might be related to some driver? Are there any devices you can unplug or turn off to try to stop the driver from loading?

Do you have any networked drives or something else which needs to access a network?

How old are your hard drives and if you have more than one, can you disconnect any extras?

Any software you have loaded or uninstalled?
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Saltgrass

Saltgrass

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Microsoft Community Contributor
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Oct 16, 2009
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#2
It might be some device or driver for a device is having a problem loading. If you are in your system now, do you show any error messages in Event Viewer which might be related to some driver? Are there any devices you can unplug or turn off to try to stop the driver from loading?

Do you have any networked drives or something else which needs to access a network?

How old are your hard drives and if you have more than one, can you disconnect any extras?

Any software you have loaded or uninstalled?
 
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Solution
Leyharu

Leyharu

Active Member
Member details
Joined
Oct 6, 2015
Messages
2
Thread Author #3
Thank you for your help, I just fixed it by hard resetting the computer few times.

Envoyé de mon SM-A500FU en utilisant Tapatalk
 
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