📎 AI Summary:
The thread discusses a user who is unable to restore their iPhone from a backup on their Windows PC despite the backup being visible on the hard drive, with iTunes not recognizing it. The user previously contacted Apple Support, who advised them to reach out to Microsoft, but attempts to resolve the issue have been unsuccessful. Another contributor suggests using third-party software, specifically AOMEI MBackupper, to facilitate backups and transfers without data loss, hoping to improve the user’s experience.
A

Aniska

New Member
Joined
Mar 6, 2021
Messages
1
Thread Author #1
I backed up my iPhone to my Windows PC and used it to restore my iPhone a few days later. I then had to erase my phone once again for a screen repair. When I wanted to restore it again -my iTunes said that there are no back ups. But if I check my PC I can see the backup on my hard drive. It just isn't linking it to my iTunes.
I have the latest updates of Windows and IOS.
I contacted Apple Support and they said I should contact Microsoft.
I did but we got disconnected and now it is past their agent call times.
 

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