📎 AI Summary:
The thread discusses an issue where the user, Widows98, encounters error code 80070020 when trying to update a hardware device (PIX or HID device) via Windows Update. The contributors suggest troubleshooting steps like disabling the device, performing a clean boot, or running in safe mode, though some methods are limited by system restrictions. Ultimately, a responder references a Microsoft KB article that may provide a solution, indicating the problem may be related to file access conflicts or software interference.
Widows98

Widows98

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Thread Author #1
Every time I try to update PIX- other hardware HID-compiled device on windows update I get error code 80070020
 

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Saltgrass

Saltgrass

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#2
About all I could bring up is the definition of the error. Since I do not know what PIX is, can you shut it down, or something which is accessing it?

ERROR_SHARING_VIOLATION
32 (0x20)
The process cannot access the file because it is being used by another process.
 

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Widows98

Widows98

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Thread Author #3
Yo want me to disable it in device manager and try the update again
 

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Saltgrass

Saltgrass

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#4
Since I still do not know what it is, hard to recommend. But you might try the update in safe mode. Otherwise try shutting down what might be accessing the file.
 

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Widows98

Widows98

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Thread Author #5
You can't run windows update in safe mode. And I did a clean boot still no help. Can it be due to a trojan or virus
 

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