📎 AI Summary:
The thread discusses a persistent issue with Windows 10 (beginning with build 1809) where the system fails to wake correctly from sleep, resulting in black screens or unresponsive cursors. The original poster seeks solutions and mentions reverting to Windows 8.1, which did not have this problem. Contributors suggest checking for BIOS updates and generating a power configuration report to diagnose the issue, with the original poster planning to try these suggestions. Overall, the discussion centers on troubleshooting sleep/wake problems in Windows 10, with a tone of shared frustration and collaborative problem-solving.

Joey1394

Well-Known Member
Joined
Nov 12, 2018
Messages
55
Thread Author #1
I have had this problem for some time. Don't remember if it was a problem with build 1803, but for sure since the beginning of build 1809.

I have the screen turning off after 30 minutes, sleep after 60 minutes, and no hibernate. Yet about a third of the time it will not come out of sleep. Sometimes my two screens just stay black, sometimes I get a cursor but nothing else. I have to hold the power-button down to shut it down... then a manually turn it back on.

I even went back to Windows 8.1 for about a week. It never had that problem. I dual-boot with PCLinuxOS-kde, and it doesn't have that problem either. When in the heck will they fix this...???
 

Luke13TH

Extraordinary Member
Joined
Oct 1, 2015
Messages
64
I would check if your bios has the latest update for Win 10 before anything else
 

Solution

Neemobeer

Windows Forum Team
Staff member
Joined
Jul 4, 2015
Messages
8,995
From a command prompt run (make sure to keep the USERPROFILE and not replace it) powercfg /q > %USERPROFILE%\Desktop\powercfg.txt Upload the powercfg.txt file from your desktop.
 

Joey1394

Well-Known Member
Joined
Nov 12, 2018
Messages
55
Thread Author #4
From a command prompt run (make sure to keep the USERPROFILE and not replace it) powercfg /q > %USERPROFILE%\Desktop\powercfg.txt Upload the powercfg.txt file from your desktop.

Thanks. Will give it a try.