📎 AI Summary:
The user reports a black desktop screen issue starting after a Windows cumulative update, with both wallpaper and taskbar going black. Several troubleshooting steps, including updating drivers and using Display Driver Uninstaller, were attempted without success. The discussion concludes with the user providing detailed system information, but the problem remains unresolved.
Curtis777

Curtis777

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Thread Author #1
guys ever since i got the cumulative update iv been getting a black desktop screen any help to stop it?
 

kemical

kemical

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#2
When you mean black desktop, do you mean the wallpaper disappears or the whole screen including taskbar goes black?

If it's the wallpaper try creating a new theme.

If it's the whole desktop, try re-installing your graphic drivers.
 
Curtis777

Curtis777

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Thread Author #3
the whole screen including task bars go black and i tried updating graphic drivers it stated that it is up to date...
 
Curtis777

Curtis777

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Thread Author #5
ayt thank you let me try it il get back to you
 
kemical

kemical

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#6
Hope all goes well.
 

Curtis777

Curtis777

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Thread Author #8
it didnt work,...screen still goes black after using it
 
kemical

kemical

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#9
What is the make and model of your system.

Also type dxdiag into the run box, click ok then save the results. Zip it and then post, thank you.
 
Curtis777

Curtis777

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Thread Author #10
Acer Aspire E15
Intel Celeron processor
Intel HD Graphics
 

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kemical

kemical

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#11
Curtis777 said:
Acer Aspire E15
Click to expand...
We need the full model number.

I opened your zip file only to find DDU logs. Can you type dxdiag into the run app, click ok and then save the revealed dxdiag. zip that up and send it.
 

kemical

kemical

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#13
Much thanks,

I took a look over your support page at Acer and it might be worth trying the Intel driver displayed on the support page:
Link Removed

I would still use the ddu to remove the driver already installed.
 
kemical

kemical

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#16
I'll keep my fingers crossed.. 🙂
 

kemical

kemical

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#18
There you go:
An image from 'balck desktop screan'. A webpage shows various driver downloads including LAN, Touchpad, VGA, and Wireless LAN drivers.
 
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