Windows 10 balck desktop screan

Curtis777

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• Jan 5, 2018

• Thread Author
• #1

guys ever since i got the cumulative update iv been getting a black desktop screen any help to stop it?

 

kemical

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• Jan 5, 2018

• #2

When you mean black desktop, do you mean the wallpaper disappears or the whole screen including taskbar goes black?

If it's the wallpaper try creating a new theme.

If it's the whole desktop, try re-installing your graphic drivers.

 

Curtis777

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• Jan 6, 2018

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• #3

the whole screen including task bars go black and i tried updating graphic drivers it stated that it is up to date...

 

kemical

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• Jan 6, 2018

• #4

Try using the DDU then unless you have already. You need to run it in safe mode and it will remove not only the gpu driver but any corruption left behind by previous installs:
Display Driver Uninstaller (DDU) V17.0.8.2 Released. - Wagnardsoft Forum

Once clean re-install your driver

 

Curtis777

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• Jan 7, 2018

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• #5

ayt thank you let me try it il get back to you

 

kemical

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• Jan 7, 2018

• #6

Hope all goes well.

 

Curtis777

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• Jan 7, 2018

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• #7

it didnt work

 

Curtis777

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• Jan 7, 2018

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• #8

it didnt work,...screen still goes black after using it

 

kemical

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• Jan 7, 2018

• #9

What is the make and model of your system.

Also type dxdiag into the run box, click ok then save the results. Zip it and then post, thank you.

 

Curtis777

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• Jan 7, 2018

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• #10

Acer Aspire E15
Intel Celeron processor
Intel HD Graphics

 

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• logs.rar

  91 KB · Views: 322

kemical

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• Jan 7, 2018

• #11

Curtis777 said:

Acer Aspire E15

Click to expand...

We need the full model number.

I opened your zip file only to find DDU logs. Can you type dxdiag into the run app, click ok and then save the revealed dxdiag. zip that up and send it.

 

Curtis777

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• Jan 7, 2018

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• #12

Acer Aspire E15 Model ES1-571-C7JA

 

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• DxDiag.rar

  10.5 KB · Views: 297

kemical

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• Jan 7, 2018

• #13

Much thanks,

I took a look over your support page at Acer and it might be worth trying the Intel driver displayed on the support page:
Link Removed

I would still use the ddu to remove the driver already installed.

 

Curtis777

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• Jan 7, 2018

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• #14

let me try

 

Curtis777

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• #15

which driver should i really download?

 

kemical

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• Jan 7, 2018

• #16

I'll keep my fingers crossed..

 

Curtis777

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• Jan 7, 2018

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• #17

dont see Graphics drivers over there

 

kemical

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• Jan 7, 2018

• #18

There you go:

 

Last edited by a moderator: Apr 20, 2025

Curtis777

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• Jan 7, 2018

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• #19

ayt ....let me download it il get back to you

 

kemical

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• Jan 7, 2018

• #20

k, good luck!