customer support

When picking the best VPN for Windows PCs in 2025, users face an expanding and often bewildering marketplace of virtual private network providers, each promising robust privacy, blazing speeds, and flawless access to content across the globe. This year, the stakes have never felt higher: online...

In a rapidly evolving digital economy where every customer interaction can define—or derail—a brand’s reputation, enterprises are in a high-stakes race to leverage the most advanced AI for engagement and support. Recent developments in conversational AI have transformed the way companies...

Oryon.net, a prominent Singapore-based web hosting provider and Microsoft Solutions Partner, has recently unveiled Oryon Academy—a dedicated learning platform aimed at empowering Microsoft 365 Business users to fully harness their digital tools. With over 25 years of experience supporting small...

The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...

Singapore Airlines has taken a bold step towards revolutionizing customer service in the aviation industry by collaborating with OpenAI, a leader in artificial intelligence, to transform its digital support infrastructure. Announced just last week, this partnership focuses on integrating...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

TrueDialog’s native integration into Microsoft 365 marks a significant milestone in the realm of unified business communications. By embedding enterprise-grade SMS capabilities directly within Microsoft Teams, Outlook, and other Microsoft 365 applications, businesses now have a powerful tool at...

Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...

AvePoint’s innovative AI journey is a shining example of digital transformation in action. As organizations worldwide grapple with the fast-changing technological landscape, AvePoint—a global leader in data security, governance, and resilience—has embraced artificial intelligence to redefine...

Epiq’s integration of Microsoft Copilot Studio and Power Platform tools is a prime example of how intelligent automation can transform enterprise operations. With nearly 8,000 associates working across the globe, Epiq—a leader in technology-enabled services for law firms, corporations, financial...

In 2025, artificial intelligence has leaped far beyond simple scripted responses. AI-powered chatbots have become indispensable across industries—from customer service and healthcare to content creation and workplace productivity. For Windows users, this means an exciting era where smart...

Microsoft Teams is rolling out a game-changing live chat feature built specifically to boost small business customer interactions. This update, introduced for Microsoft 365 Business Basic, Business Standard, and Business Premium subscribers, allows companies to integrate a live chat widget on...

Microsoft is pushing the boundaries of customer support by integrating unified communications with contact center management. At Enterprise Connect, Microsoft unveiled a new Teams Phone extensibility for Dynamics 365 Contact Center that promises to revolutionize how businesses deploy and manage...

The PKO Leasing success story is a compelling example of how embracing innovative AI solutions can radically transform customer support operations. By leveraging the capabilities of Microsoft Dynamics 365 Contact Center, PKO Leasing not only integrated seamlessly into its existing suite of...

Microsoft’s bold move to deploy thousands of AI-powered agents for both internal and external use marks a significant shift in the company’s strategy—and in the way businesses might harness artificial intelligence. In a recent LinkedIn announcement, Charles Lamanna, Microsoft’s Corporate VP of...

Greetings and happy belated Christmas. I need experts on Hyper-V technology. Here is the problem I am having. I have a customer that works connecting his laptops to cars so they can be enhanced in the way the owner wants. Someone tried to install a software in his laptop and for some reason...

I have used Acronis True Image for years but it is now worthless because their customer support and tech support no longer function. and sometimes it makes faulty backups. What other backup programs do you recommend for Win10/64?

Got this one today, needless to say, I don't even use Norton! Nowhere does it even say who the charge is too... Thank you for your Auto-Renewal Order. Your Account/Card has been Debited for $299.00 (charges may appear later) Order Details To find more information on your order and to manage...

Thats what i get when i click on forgot password on nordvpn , i emailed nord from my email add . It said a complaint had been raised , it used to answer me from here too . It won't now , I tried a live help on there complaints page that was no help they just said make it plainer . I try to...

This is a facing issue for me. I get 10s of messages that the protected folders cannot be written to. I add the programs to get bypassed. It works. But how are you configuring this for a customer friendly operation. The programs I have given permission to be bypassed is in dozens. I cannot...