customer support

A recent Official Microsoft Blog spells out how Microsoft see the recent launch of it's new operating system and the resulting criticism. Personally if all we hear about the next 8.1/Blue/Service Pack update is true regarding the inclusion of some legacy GUI features then I think Windows 8...

We are pleased to announce today that we have finalized an agreement with Dell to bring you additional support from Dell Support agents. Dell Support Agents will always appear with their username in blue and their title listed as "Verified Dell Support Agent". The Dell logo will be present on...

I am extremely tired from posting this. My laptop specs are: Dell XPS L502x Intel I7 Intel HD Graphics Family Nividia Geforce GT 540m Realtek High Defintion Audio Okay, so whenever I game, eventually and randomly, my game will freeze and loop the last sound. I'm not even kidding, it loops the...

Just purchased new Samsung laptop with Wondows 7 and I use IE9. I have wireless Uverse at the house. Also have another older Toshiba (also W7 and IE9). I have no problems with Toshiba on internet. The Samsung keeps getting 404 errors and it will occasionally lose connection. The icon in bottom...

Today, as a part of our continuing phased mitigation strategy recently discussed, we have initiated the additional hardening of Windows Update. We’ve also provided more information about the MD5 hash-collision attacks used by the Flame malware in the SRD blog. This information should help...

Hi. I am new here. I have a problem with a customer's pc with win seven. WHen finish to load windows the window OPENS WITH comes. If I select notepad i can see these things. Link Removed Some one can help me to fix this strange thing? Thanks.

Link Removed Paragon Software is known to make backup and restore products for home and business users, as well as software designed to partition and alter hard drives. When you buy a copy of Paragon software, you have traditionally always been able to create a recovery disc that uses the WinPE...

Hello I have Win 7 x 64 Home Premium, i5, 6 GB This Dell came preloaded with Roxio 10.3 and when I imported my Flip camera's MP4 video files it converted and burned dvds easily. I had to reinstall the o.s and even though Dell sent a Roxio disc, they were unable to install it. Two were tried and...

Dear all, We have started to use Windows 7 for certain group of users 6 months ago. All of the users have configured to joined our domain We are facing connection problem while using Windows 7 as following: 1) The network connection, sometime will keep connecting by itself by keep showing...

I supplied a customer with a new PC system and installed an new OEM version Windows 7 Home Premium. After installation and before delivery to the customer I activated windows. My customer is now telling me that the machine is asking for activation via entry of the product key. When the...

Have a customer who has a XPS system that will no loger read some of his DVD games and all DVD movies. The DVD's in question work before on the system and still works on other computers. After discussing with him if anything change on his system around the time this started he did mention a...

This Advisory Services scenario is designed to assist customers who are in the proactive planning stages of an operating system deployment and would like to work through their plans with our team and address questions they have encountered in the... Link Removed

Ok, thank you for finding and reading this with a view to a simple solution? I bought this Toshiba A660 series Dynabook about four months ago in Japan (where I live). After a very painful upgrade with Windows 7 ULTIMATE for the ENGLISH LANGUAGE OPTION; I got the thing working in about 80%...

I regularly activate Windows Mail on Win-7 for myself and my customers who are used to Outlook Express 6 and like it. I know how to migrate the address book from OE6 to Windows Mail but I can't seem to find the actual EMail folders in Win-7, Windows Mail. In OE6 they are *.dbx files and are...

Gov Maharaj is a developer on the Windows Compatibility team. You know Gov from the popular C9 show, Link Removed. He spends most of his time solving problems reported by customers over the phone, in email, or via automated telemetry data. Gov is one of those people who makes work-a-holics feel...

Microsoft is offering help to customers that upgraded from Windows Vista to Windows 7 and then came across poor performance when printing documents from the new platform. The Redmond company has acknowledged the existence of the issue, revealing that it also affects Windows Server 2008 R2...

Time to have your say about PC customer support British consumers are buying up laptops and desktop PCs in their droves. Never mind the credit crunch; almost 40 percent of respondents to PC Advisor's annual reader survey say they've bought a desktop PC in the past two years, proving that keeping...

ESET Knowledgebase - Reports of rogue ESET Smart Security malware Reports of rogue ESET Smart Security malware News ID: NEWS107|Last Revised: October 06, 2010 We have received reports of a rogue security software program disguised with a false ESET Smart Security image. This type of...

Hi everyone, We have released Link Removed due to 404 Error, which addresses a publicly reported vulnerability in Windows Shell. Microsoft has found that this vulnerability is most likely to be exploited through removable drives. Currently, we have seen only limited, targeted attacks on this...

Hello - Today we provided Link Removed due to 404 Error to customers that we will release an out-of-band security update to address the vulnerability discussed in Security Advisory Link Removed due to 404 Error. The update is scheduled for release tomorrow, Tuesday, September 28, 2010 at...