Windows 10 balck desktop screan

[Curtis777]

guys ever since i got the cumulative update iv been getting a black desktop screen any help to stop it?

 

[kemical]

When you mean black desktop, do you mean the wallpaper disappears or the whole screen including taskbar goes black?

If it's the wallpaper try creating a new theme.

If it's the whole desktop, try re-installing your graphic drivers.

 

[Curtis777]

the whole screen including task bars go black and i tried updating graphic drivers it stated that it is up to date...

 

[kemical]

Try using the DDU then unless you have already. You need to run it in safe mode and it will remove not only the gpu driver but any corruption left behind by previous installs:
Display Driver Uninstaller (DDU) V17.0.8.2 Released. - Wagnardsoft Forum

Once clean re-install your driver

 

[Curtis777]

ayt thank you let me try it il get back to you

 

[kemical]

Hope all goes well.

 

[Curtis777]

it didnt work

 

[Curtis777]

it didnt work,...screen still goes black after using it

 

[kemical]

What is the make and model of your system.

Also type dxdiag into the run box, click ok then save the results. Zip it and then post, thank you.

 

[Curtis777]

Acer Aspire E15
Intel Celeron processor
Intel HD Graphics

 

[kemical]

Acer Aspire E15

We need the full model number.

I opened your zip file only to find DDU logs. Can you type dxdiag into the run app, click ok and then save the revealed dxdiag. zip that up and send it.

 

[Curtis777]

Acer Aspire E15 Model ES1-571-C7JA

 

[kemical]

Much thanks,

I took a look over your support page at Acer and it might be worth trying the Intel driver displayed on the support page:
Product support

I would still use the ddu to remove the driver already installed.

 

[Curtis777]

let me try

 

[Curtis777]

which driver should i really download?

 

[kemical]

I'll keep my fingers crossed..

 

[Curtis777]

dont see Graphics drivers over there

 

[kemical]

There you go:

 

[Curtis777]

ayt ....let me download it il get back to you

 

[kemical]

k, good luck!