Curtis777 New Member Jan 5, 2018 #1 guys ever since i got the cumulative update iv been getting a black desktop screen any help to stop it?
guys ever since i got the cumulative update iv been getting a black desktop screen any help to stop it?
kemical Windows Forum Admin Staff member Premium Supporter Jan 5, 2018 #2 When you mean black desktop, do you mean the wallpaper disappears or the whole screen including taskbar goes black? If it's the wallpaper try creating a new theme. If it's the whole desktop, try re-installing your graphic drivers.
When you mean black desktop, do you mean the wallpaper disappears or the whole screen including taskbar goes black? If it's the wallpaper try creating a new theme. If it's the whole desktop, try re-installing your graphic drivers.
Curtis777 New Member Jan 6, 2018 #3 the whole screen including task bars go black and i tried updating graphic drivers it stated that it is up to date...
the whole screen including task bars go black and i tried updating graphic drivers it stated that it is up to date...
kemical Windows Forum Admin Staff member Premium Supporter Jan 6, 2018 #4 Try using the DDU then unless you have already. You need to run it in safe mode and it will remove not only the gpu driver but any corruption left behind by previous installs: Display Driver Uninstaller (DDU) V17.0.8.2 Released. - Wagnardsoft Forum Once clean re-install your driver
Try using the DDU then unless you have already. You need to run it in safe mode and it will remove not only the gpu driver but any corruption left behind by previous installs: Display Driver Uninstaller (DDU) V17.0.8.2 Released. - Wagnardsoft Forum Once clean re-install your driver
kemical Windows Forum Admin Staff member Premium Supporter Jan 7, 2018 #9 What is the make and model of your system. Also type dxdiag into the run box, click ok then save the results. Zip it and then post, thank you.
What is the make and model of your system. Also type dxdiag into the run box, click ok then save the results. Zip it and then post, thank you.
Curtis777 New Member Jan 7, 2018 #10 Acer Aspire E15 Intel Celeron processor Intel HD Graphics Attachments logs.rar 91 KB · Views: 322
kemical Windows Forum Admin Staff member Premium Supporter Jan 7, 2018 #11 Curtis777 said: Acer Aspire E15 Click to expand... We need the full model number. I opened your zip file only to find DDU logs. Can you type dxdiag into the run app, click ok and then save the revealed dxdiag. zip that up and send it.
Curtis777 said: Acer Aspire E15 Click to expand... We need the full model number. I opened your zip file only to find DDU logs. Can you type dxdiag into the run app, click ok and then save the revealed dxdiag. zip that up and send it.
Curtis777 New Member Jan 7, 2018 #12 Acer Aspire E15 Model ES1-571-C7JA Attachments DxDiag.rar 10.5 KB · Views: 297
kemical Windows Forum Admin Staff member Premium Supporter Jan 7, 2018 #13 Much thanks, I took a look over your support page at Acer and it might be worth trying the Intel driver displayed on the support page: Product support I would still use the ddu to remove the driver already installed.
Much thanks, I took a look over your support page at Acer and it might be worth trying the Intel driver displayed on the support page: Product support I would still use the ddu to remove the driver already installed.
kemical Windows Forum Admin Staff member Premium Supporter Jan 7, 2018 #16 I'll keep my fingers crossed..