Windows 10 BSOD - 10 seconds on desktop

[Fibo89]

Hi all,

I really need your help. After booting, my desktop loads and this page with orange logo with a white squirrel loads automatically, leading to the BSOD. It doesnt give me enough time to do much (around 10 seconds before a bsod hits). This all happened after I downloaded a file. This is on Windows 10 btw.

Has any one else encountered this? do you guys/girls know what I can do to avoid this please?

 

[kemical]

Hmm... that does sound odd. Do you have the chance to get into safe mode? If so try safe mode and see if the blue screen still occurs.

Once your in Safe mode choose Windows Defender and run a scan.

If you get chance, read this thread on how to post in the dump files:
How to ask for help with a BSOD problem

 

[Fibo89]

Thanks for the reply. yes I have tried in safe mode. Im pretty sure its a virus..the bsod hits after this browser (sort of browser) launches.

 

[kemical]

When the browser screen launches and apart from the 'orange logo with a white squirrel' can you see any other information which we could do a search on?

Also can you see what the dump file says and why it crashed (I know it's only there a brief moment so don't worry if you can't male anything out)

 

[kemical]

Does this look like it?
Cyber Squirrel 1 – what you need to know

 

[Fibo89]

no its not that one. I'll take a pic in a sec

 

[kemical]

Let me know anyway and either I or someone else will help you further. I'm saying this because I'm off to an appointment but will be back within an hour or so..

 

[Fibo89]

that is the logo..not quite a squirrel but looks like it

Found out its called UC Browser..not sure if that is causing it but the BSOD happens when that page pops up

 

[kemical]

Try, if you can, the solution offered here:
UC Browser version 4.0.4985.0 by UCWeb Inc. - How to uninstall it

 

[Fibo89]

Try, if you can, the solution offered here:
UC Browser version 4.0.4985.0 by UCWeb Inc. - How to uninstall it

I would but i have a very limited amount of time on the desktop. Ive managed to disable it at startup but the bsod still happens :/

 

[kemical]

If you can get into safe mode with command prompt you could try this solution on removing the browser:
Windows: Uninstall an Application from the Command Line