Windows 7 BSOD help please

Jay Apostol · Nov 2, 2012

Im having a frequent BSOD everytime I play a game or even just surfing the web it says IRQ_NOT_EQUAL_OR_LESS. I run Mem test and Chkdsk and theres no errors or problems.. Theres no overheating issue coz my GPU is at 54 when gaming and 40 on CPU.. Please help.. I attached the zip file for info.

Here are my PC SPECS:

CPU: Phenom II X4 3.2
Memory: KINGSTON HYPER X 1800 8GB
SSD: OCZ AGILITY 2
HDD: WD CAVIAR BLACK
GPU: RADEON 6950
PSU: Coolermaster Silent Pro 700W
MOBO: ASUS M4A87TD USB#

I would really appreciate it for some response. Thank you so much

usasma · Nov 3, 2012

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1...

Jay Apostol · Nov 2, 2012

Help please

usasma · Nov 3, 2012

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.

We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:

There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.

You have 3 hard drives - what is the make, model, and wattage of your Power Supply? How old is it?

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's. Please un-install it immediately.

If overclocking, please stop and remove the overclock while we're troubleshooting. Feel free to resume the overclock once the BSOD's have stopped.

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Link Removed - Invalid URL (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: Link Removed

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

The following drivers MUST be updates (they are known to cause BSOD's):
- ASACPI.sys
- Lycosa.sys
- nusb3hub.sys
- nusb3xhc.sys
Info on these drivers is listed below....

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C) - MUST BE UPDATED IMMEDIATELY!!!
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
Link Removed - Invalid URL

Lycosa.sys Fri Jan 18 03:51:42 2008 (4790689E) - MUST BE UPDATED IMMEDIATELY!!!
Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7
Link Removed

AtiPcie.sys Tue May 5 11:00:22 2009 (4A005486)
ATI PCIE Driver for ATI PCIE chipset or [br] ATI PCI Express (3GIO) Filter[br]Found in my ATI video drivers (I have an Intel chipset)
Link Removed - Invalid URL

nusb3xhc.sys Thu Dec 9 23:50:35 2010 (4D01B19B) - MUST BE UPDATED IMMEDIATELY!!!
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
Link Removed

nusb3hub.sys Thu Dec 9 23:50:35 2010 (4D01B19B) - MUST BE UPDATED IMMEDIATELY!!!
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues)
Link Removed

RTCore64.sys Tue Sep 6 08:24:50 2011 (4E661112) - MUST BE REMOVED IMMEDIATELY!!!
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)
Link Removed - Invalid URL

AODDriver2.sys Thu Apr 5 05:23:37 2012 (4F7D6499) - MUST BE REMOVED IMMEDIATELY!!!
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
Link Removed - Invalid URL

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Thu Nov  1 16:29:41.252 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110112-27128-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B]Missing Windows 7 Service Pack 1[/B]
Built by: [B]7600[/B].16792.amd64fre.win7_gdr.110408-1633
System Uptime:[B]0 days 0:09:33.109[/B]
BugCheck Code: [B]BugCheck A, {fffffa80, 2, 1, fffff80002a950d0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiActivateWaiterQueue+70 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
Arguments: 
Arg1: 00000000fffffa80, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002a950d0, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]svchost.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!KiActivateWaiterQueue+70[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  1 15:30:19.934 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110112-27112-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B]Missing Windows 7 Service Pack 1[/B]
Built by: [B]7600[/B].16792.amd64fre.win7_gdr.110408-1633
System Uptime:[B]0 days 0:01:53.791[/B]
BugCheck Code: [B]BugCheck A, {5, 2, 0, fffff80002baca73}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!PpmPerfRecordUtility+163 )[/B]
BugCheck Info: [B]IRQL_NOT_LESS_OR_EQUAL (a)[/B]
Arguments: 
Arg1: 0000000000000005, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002baca73, address which referenced memory
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0xA_nt!PpmPerfRecordUtility+163[/B]
  BIOS Version                  0704   
  BIOS Release Date             04/16/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  1 15:27:52.915 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110112-27924-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B]Missing Windows 7 Service Pack 1[/B]
Built by: [B]7600[/B].16792.amd64fre.win7_gdr.110408-1633
System Uptime:[B]0 days 0:14:32.397[/B]
BugCheck Code: [B]BugCheck 3B, {c0000005, fffff80002adf19d, fffff8800a0a8050, 0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiInsertTimerTable+18d )[/B]
BugCheck Info: [B]SYSTEM_SERVICE_EXCEPTION (3b)[/B]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002adf19d, Address of the instruction which caused the bugcheck
Arg3: fffff8800a0a8050, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: [B]avgwdsvc.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x3B_nt!KiInsertTimerTable+18d[/B]
  BIOS Version                  0704   
  BIOS Release Date             04/16/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  1 06:54:58.751 2012 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110112-11793-01.dmp]
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
[B]Missing Windows 7 Service Pack 1[/B]
Built by: [B]7600[/B].16695.amd64fre.win7_gdr.101026-1503
System Uptime:[B]0 days 0:03:39.234[/B]
BugCheck Code: [B]BugCheck 1, {76e5faaa, 0, ffff0000, fffff88009425ca0}[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )[/B]
BugCheck Info: [B]APC_INDEX_MISMATCH (1)[/B]
Arguments: 
Arg1: 0000000076e5faaa, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 00000000ffff0000, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: fffff88009425ca0, Call type (0 - system call, 1 - worker routine)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x1
PROCESS_NAME: [B]wermgr.exe[/B]
FAILURE_BUCKET_ID: [B]X64_0x1_SysCallNum_3c_nt!KiSystemServiceExit+245[/B]
  BIOS Version                  0704   
  BIOS Release Date             04/16/2010
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Thu Nov  1 16:29:41.252 2012 (UTC - 4:00)**************************
[B]ASACPI.sys                  Sun Mar 27 22:30:36 2005 (42476C4C)[/B]
[B]Lycosa.sys                  Fri Jan 18 03:51:42 2008 (4790689E)[/B]
[B]AtiPcie.sys                 Tue May  5 11:00:22 2009 (4A005486)[/B]
amdxata.sys                 Tue May 19 13:56:59 2009 (4A12F2EB)
usbfilter.sys               Tue Dec 22 03:26:22 2009 (4B3082AE)
viahduaa.sys                Tue Mar  2 06:30:18 2010 (4B8CF6CA)
[B]nusb3hub.sys                Thu Dec  9 23:50:35 2010 (4D01B19B)[/B]
[B]nusb3xhc.sys                Thu Dec  9 23:50:35 2010 (4D01B19B)[/B]
Rt64win7.sys                Fri Jun 10 02:33:15 2011 (4DF1BAAB)
[B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B]
[B]AODDriver2.sys              Thu Apr  5 05:23:37 2012 (4F7D6499)[/B]
AtihdW76.sys                Fri May 11 04:25:40 2012 (4FACCD04)
avgidsdrivera.sys           Wed Sep 12 20:44:55 2012 (50512C87)
avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
rzudd.sys                   Tue Sep 18 02:21:55 2012 (50581303)
avgidsha.sys                Thu Sep 20 21:21:40 2012 (505BC124)
avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
avgtdia.sys                 Thu Sep 20 21:25:33 2012 (505BC20D)
atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
avgmfx64.sys                Thu Oct  4 21:00:13 2012 (506E311D)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Nov  1 15:30:19.934 2012 (UTC - 4:00)**************************
Rt64win7.sys                Sun May 30 23:46:43 2010 (4C033123)
[/FONT]

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Jay Apostol · Nov 3, 2012

Thank you so much for your help

Ill try to update my SSD frimware and if that didn't work and its time for me to get a new one (any suggestions? brand and model for a windows data and files only for SSD?)

The Catalyst issue ill definitely follow the steps on how to install catalyst on the proper way, so as those important drivers.

Regarding the hard drives i have 1 SSD for windows 7 data, 1 WD Caviar black 500gb and 1 WD my book 1tb external drive. Power supply is a Cooler master silent pro 700W.

For overclocking i never tried nor attempt to overclock my CPU and my GPU

I do have some further questions and it will be great if you can give some advice or suggestions

1. I have been using MSI afterburner for a long time and never experienced any BSOD until now.. If I will uninstall this program what are other software can replace or do the same procedures (like Temp monitoring and fan control) you can recommend?
2. As of now i believe my SSD controller is on AHCI in SATA6GB/S if I change that to IDE mode or the default sata mode will it affect the speed on my SSD?

Again i really appreciate the analysis youve done on my BSOD issue.. Thank you again and i will update you

usasma · Nov 4, 2012

I don't have any suggestions about SSD's as I don't feel that they are reliable enough for a working system (although that has changed a lot over the last several months). I'd suggest reading up on the different reviews on them.

MSI Afterburner may function well for an extended period of time - and then, because of changes in the system/programs it may start causing problems. Please realize that we're dealing with a small percentage here - this isn't typical of all users. BUT, it does happen often enough that we've identified it as a problem.

As I no longer overclock, I'm not real familiar with the State of the Art for these programs - but have used SpeedFan with good results for many years. It's free with a Google search.

If you change the default mode (AHCI/RAID/SATA/IDE/etc) you system may no longer boot.
If it doesn't boot, just go back into the BIOS and change it back.
If it does boot, run benchmark tests to see if the speed if affected.

usasma · Nov 4, 2012

Just found this article about SSD's: Link Removed

Windows 7 BSOD help please

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