Windows 7 [BSOD] HP Pre Windows 8 Updates Causes BSOD

[davechuah]

My HP Envy 4 Ultrabook was working fine until recently when the HP Support Assistant requested that I update my drivers just a few days before the launch of Windows 8. I updated all my drivers and I am getting a BSOD once a day. I tried to update all my drivers again but it doesn't seem to help. I would appreciate if someone can shed some light on how I can fix my BSOD issue. I am thinking of upgrading my notebook to Windows 8 but I am afraid my current issue of BSOD might affect my upgrade. Would really appreciate all the help I can get.

Thank you.

 

[usasma]

All 3 memory dumps blame this driver:
hpdskflt.sys Wed Feb 22 11:30:18 2012 (4F45181A)
HP Mobile Data Protection System Disk Filter
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Please:
- download a fresh copy of the latest, Win7 compatible driver from the HP website.
- uninstall the current HP Mobile Data Protection System drivers
- install the freshly downloaded drivers
- monitor for further BSOD's

It seems pretty clear cut that this is the problem - but I'd suggest updating/removing the following older drivers also (just in case):

SSPORT.sys Thu Aug 11 19:07:32 2005 (42FBDA34)
Samsung printer driver
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cpudrv64.sys Tue Aug 11 12:39:13 2009 (4A819EB1)
Likely a component of SystemRequirementsLabs CanYouRunIt - but can't reproduce it myself
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Analysis:
The following is for informational purposes only.

[FONT=lucida console]**************************Mon Nov  5 20:49:12.585 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110612-15724-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 13:32:26.943[/B]
BugCheck Code: [B]BugCheck 50, {fffffa80c2c1b92a, 0, fffff800030d3f90, 2}[/B]
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hpdskflt.sys ( hpdskflt+14c2 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffffa80c2c1b92a, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800030d3f90, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_hpdskflt+14c2[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.13
  BIOS Release Date             09/04/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY 4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov  5 07:00:47.028 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110512-18969-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 22:16:37.386[/B]
BugCheck Code: [B]BugCheck 50, {fffffa811b75f400, 0, fffff8000308bf90, 2}[/B]
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hpdskflt.sys ( hpdskflt+14c2 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffffa811b75f400, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8000308bf90, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_hpdskflt+14c2[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.13
  BIOS Release Date             09/04/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY 4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  4 08:22:23.830 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\110412-25833-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 2:38:00.188[/B]
BugCheck Code: [B]BugCheck 50, {fffffa8117312fc0, 0, fffff800030d9f90, 2}[/B]
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]hpdskflt.sys ( hpdskflt+14c2 )[/B]
BugCheck Info: [B]PAGE_FAULT_IN_NONPAGED_AREA (50)[/B]
Arguments: 
Arg1: fffffa8117312fc0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800030d9f90, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000002, (reserved)
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME: [B]System[/B]
FAILURE_BUCKET_ID: [B]X64_0x50_hpdskflt+14c2[/B]
CPUID:        "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"
MaxSpeed:     1700
CurrentSpeed: [B]1696[/B]
  BIOS Version                  F.13
  BIOS Release Date             09/04/2012
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY 4 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

[FONT=lucida console]**************************Mon Nov  5 20:49:12.585 2012 (UTC - 5:00)**************************
[COLOR=RED][B]SSPORT.sys                  Thu Aug 11 19:07:32 2005 (42FBDA34)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
clwvd.sys                   Wed Apr 13 23:47:49 2011 (4DA66E65)
SYMDS64.SYS                 Thu Apr 28 18:42:29 2011 (4DB9ED55)
SYMEVENT64x86.SYS           Wed May  4 23:16:30 2011 (4DC2168E)
Teefer.sys                  Tue Aug 16 05:25:27 2011 (4E4A3787)
ISCTD64.sys                 Tue Aug 23 13:32:39 2011 (4E53E437)
SYMEFA64.SYS                Tue Aug 23 21:21:27 2011 (4E545217)
SYMNETS.SYS                 Tue Sep  6 18:50:40 2011 (4E66A3C0)
Ironx64.SYS                 Fri Sep  9 19:25:20 2011 (4E6AA060)
SRTSP64.SYS                 Mon Sep 26 21:25:12 2011 (4E8125F8)
SRTSPX64.SYS                Mon Sep 26 21:25:19 2011 (4E8125FF)
Rt64win7.sys                Tue Sep 27 10:50:33 2011 (4E81E2B9)
SysPlant.sys                Sun Oct 30 21:50:53 2011 (4EADFEFD)
WPRO_41_2001.sys            Mon Nov  7 16:04:48 2011 (4EB847F0)
ikbevent.sys                Tue Jan  3 19:35:09 2012 (4F039EBD)
imsevent.sys                Tue Jan  3 19:35:31 2012 (4F039ED3)
hswpan.sys                  Fri Jan  6 06:56:35 2012 (4F06E173)
AMPPAL.sys                  Mon Jan  9 15:32:37 2012 (4F0B4EE5)
amdkmpfd.sys                Wed Feb  1 14:16:51 2012 (4F298FA3)
iaStor.sys                  Wed Feb  1 19:15:24 2012 (4F29D59C)
btmaux.sys                  Sun Feb 12 22:34:50 2012 (4F3884DA)
btmhsf.sys                  Sun Feb 12 23:00:06 2012 (4F388AC6)
Accelerometer.sys           Wed Feb 22 11:30:18 2012 (4F45181A)
hpdskflt.sys                Wed Feb 22 11:30:18 2012 (4F45181A)
igdpmd64.sys                Tue Feb 28 03:55:17 2012 (4F4C9675)
atikmpag.sys                Thu Mar  1 04:05:30 2012 (4F4F3BDA)
atikmdag.sys                Thu Mar  1 04:47:13 2012 (4F4F45A1)
iBtFltCoex.sys              Wed Mar 21 14:13:12 2012 (4F6A1A38)
iwdbus.sys                  Sat Apr 14 17:16:13 2012 (4F89E91D)
point64.sys                 Sun May 27 10:20:05 2012 (4FC23815)
dc3d.sys                    Sun May 27 10:20:12 2012 (4FC2381C)
Netwsw00.sys                Sun Jun  3 11:33:40 2012 (4FCB83D4)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
stwrt64.sys                 Sat Jul 21 09:36:42 2012 (500AB06A)
RtsBaStor.sys               Mon Jul 30 02:08:03 2012 (501624C3)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
MpFilter.sys                Thu Aug 23 19:03:14 2012 (5036B6B2)
SynTP.sys                   Fri Aug 24 19:20:26 2012 (50380C3A)
Smb_driver_Intel.sys        Fri Aug 24 19:22:13 2012 (50380CA5)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
dump_iaStorA.sys            Sat Sep  1 21:01:24 2012 (5042AFE4)
iaStorA.sys                 Sat Sep  1 21:01:24 2012 (5042AFE4)
iaStorF.sys                 Sat Sep  1 21:01:27 2012 (5042AFE7)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
usb3Hub.sys                 Wed Sep 26 07:04:00 2012 (5062E120)
XHCIPort.sys                Wed Sep 26 07:04:01 2012 (5062E121)
BHDrvx64.sys                Fri Sep 28 20:24:10 2012 (50663FAA)
iusb3hub.sys                Tue Oct 16 11:49:22 2012 (507D8202)
iusb3xhc.sys                Tue Oct 16 11:49:26 2012 (507D8206)
iusb3hcs.sys                Tue Oct 16 11:51:20 2012 (507D8278)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Nov  4 08:22:23.830 2012 (UTC - 5:00)**************************
cpudrv64.sys                Tue Aug 11 12:39:13 2009 (4A819EB1)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorF.sys                 Mon Jul  9 16:42:36 2012 (4FFB423C)
igdkmd64.sys                Wed Oct 17 15:12:29 2012 (507F031D)
[/FONT]

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Teefer.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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hswpan.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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dump_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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usb3Hub.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
XHCIPort.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
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[davechuah]

Thanks for the detailed descriptions of the error caused by the BSOD. I tried HP's website and I couldn't find an updated version of the hpdskflt.sys driver. The Samsung printer driver seemed to have no new versions either. There was a new version on Windows 8 for HP drivers and so I have upgraded my Windows 7 version to Windows 8 instead. The BSOD has not returned so far.

Thanks for all your help and the trouble you have taken to diagnose my minidump files.

 

[usasma]

Since you've upgraded some of the software, let's just wait and see what happens.
Should the BSOD's come back, please zip up and upload the contents of C:\Windows\Minidump

Good luck!