BSOD New PC

jds93

Well-Known Member
#21
The outcome of the tests.

SMART - Pass 27/01/2013 9:03:14
Long Generic - Pass 27/01/2013 12:35:10
Short DST - Pass 27/01/2013 15:47:52
Fix All Long - Pass 27/01/2013 19:38:05



Looking to the new dump files I've attached, it is quite sure the crashes are related to my drive.

Is there an option to update or reinstall my disk driver?

I read ntfs.sys BSOD often happens when the system is infected by malware. Can this be the reason why my AntiVirus crashes so frequently.
 


Attachments

Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#22
You have found (and fixed) errors in the NTFS file system using CHKDSK
Your hard drive has passed the Seagate Seatools diagnostics
Your BSOD's seem to point at a hardware problem - and are most likely involving the storage sub-system..
That leaves (IMO) the connections between the hard drive and motherboard, the cable between the hard drive and the motherboard, and the motherboard itself as possible problems. The storage controller on the motherboard is where the drivers for your hard drive work.

This problem appears confined to your storage sub-system
Your previous problem was related to the video sub-system
The common point between these 2 is the motherboard.

Around the time that the BSOD's started - did you have a power surge or outage?

Please perform the CHKDSK operation again to see if any errors have happened again.
Please complete the hardware diagnostics - Hardware Diagnostics
One of the diagnostics is a malware test, so that should tell you if something has gotten by your Norton.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Jan 27 09:12:43.015 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012713-29952-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 6:20:05.708[/B]
Probably caused by :[B]Ntfs.sys ( Ntfs!NtfsFindPrefixHashEntry+1fe )[/B]
BugCheck [B]24, {1904fb, fffff8800bbe4a88, fffff8800bbe42e0, fffff880012bb5b7}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff8800bbe4a88
Arg3: fffff8800bbe42e0
Arg4: fffff880012bb5b7
PROCESS_NAME: [B]MsMpEng.exe[/B]
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x24_Ntfs!NtfsFindPrefixHashEntry+1fe[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  V2.5
  BIOS Release Date             08/31/2012
  Manufacturer                  MSI
  Product Name                  MS-7758
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 26 16:46:59.003 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012613-21138-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:01:56.830[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!RtlSplay+85 )[/B]
BugCheck [B]24, {1904fb, fffff8800353f5d8, fffff8800353ee30, fffff800034beaf3}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000024]NTFS_FILE_SYSTEM (24)[/url]
Arguments: 
Arg1: 00000000001904fb
Arg2: fffff8800353f5d8
Arg3: fffff8800353ee30
Arg4: fffff800034beaf3
PROCESS_NAME: [B]System[/B]
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]X64_0x24_nt!RtlSplay+85[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  V2.5
  BIOS Release Date             08/31/2012
  Manufacturer                  MSI
  Product Name                  MS-7758
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jan 26 16:44:43.048 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\012613-20763-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: [B]7601[/B].17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:[B]0 days 0:20:50.876[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+7271 )[/B]
BugCheck [B]1A, {31, fffffa800ee8e480, fffff8800bfc1000, fffff8a003a540ac}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000000031, The subtype of the bugcheck.
Arg2: fffffa800ee8e480
Arg3: fffff8800bfc1000
Arg4: fffff8a003a540ac
BUGCHECK_STR:  0x1a_31
PROCESS_NAME: [B]AllShareDMS.ex[/B]
FAILURE_BUCKET_ID: [B]X64_0x1a_31_nt!_??_::NNGAKEGL::_string_+7271[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3492[/B]
  BIOS Version                  V2.5
  BIOS Release Date             08/31/2012
  Manufacturer                  MSI
  Product Name                  MS-7758
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Jan 27 09:12:43.015 2013 (UTC - 5:00)**************************
intelppm.sys       Mon Jul 13 19:19:25 2009 (4A5BC0FD)
MBfilt64.sys       Thu Jul 30 23:40:32 2009 (4A7267B0)
amdxata.sys        Fri Mar 19 12:18:18 2010 (4BA3A3CA)
Rt64win7.sys       Thu Feb 16 00:39:50 2012 (4F3C96A6)
iusb3hub.sys       Tue Mar 27 04:09:29 2012 (4F7175B9)
iusb3xhc.sys       Tue Mar 27 04:09:32 2012 (4F7175BC)
iusb3hcs.sys       Tue Mar 27 04:11:21 2012 (4F717629)
RTKVHD64.sys       Tue Jun 12 06:02:32 2012 (4FD713B8)
HECIx64.sys        Mon Jul  2 18:14:58 2012 (4FF21D62)
nvhda64v.sys       Tue Jul  3 11:25:04 2012 (4FF30ED0)
MpFilter.sys       Thu Aug 23 19:03:14 2012 (5036B6B2)
nvlddmkm.sys       Sat Dec 29 01:47:52 2012 (50DE9218)
[/font]
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 


jds93

Well-Known Member
#23
No power problems over here.
A MemTest ran for 2 hours, earlier this month, no errors were detected then.
You can find the outcome of the CPU test in attached textfile.

I'm now running a additional Malware scan and the Prime95 scan
I'll edit this post with the outcome of these tests.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#24
One of the CPU tests says that the temperature is at 75ºC
That is way too hot for the CPU even if it's not damaging.

Also, this may be an indicator that other areas are overheating also.
Please use this free temperature monitoring utility: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
Let us know what it finds out.
 


jds93

Well-Known Member
#25
In annex the temperature scan results.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#26
The CPU temps are the only one's that are dangerously high.
Please check and see -
1) what the temp gets to when using Prime95 (don't let it get above 90ºC )
2) see that your CPU cooler is properly attached to the CPU with adequate thermal paste
3) that the CPU cooler is not clogged with dust/dirt
4) that the CPU cooler fan is working
5) that there is adequate airflow to the CPU cooler

See the BOLD and RED stuff below:
Sensors @ 28.01.2013 11:19:56 ---------------------------------------------

[System]
Virtual Memory Commited 5007.000 MB
Virtual Memory Available 27648.000 MB
Virtual Memory Load 15.000 %
Physical Memory Used 4722.000 MB
Physical Memory Available 11606.000 MB
Physical Memory Load 28.000 %
[CPU #0]
Core #0 VID 1.066 V
Core #1 VID 1.066 V
Core #2 VID 1.066 V
Core #3 VID 1.066 V
Core #0 Clock 3492.0 MHz
Core #1 Clock 3492.0 MHz
Core #2 Clock 3492.0 MHz
Core #3 Clock 3492.0 MHz
Core #0 Thread #0 Usage 100.0 %
Core #0 Thread #1 Usage 100.0 %
Core #1 Thread #0 Usage 100.0 %
Core #1 Thread #1 Usage 100.0 %
Core #2 Thread #0 Usage 100.0 %
Core #2 Thread #1 Usage 100.0 %
Core #3 Thread #0 Usage 100.0 %
Core #3 Thread #1 Usage 100.0 %
Total CPU Usage 100.0 %
On-Demand Clock Modulation 100.0 %
Core #0 Thermal Throttling No
Core #1 Thermal Throttling No
Core #2 Thermal Throttling No
Core #3 Thermal Throttling No
[CPU #0 Digital Thermal Sensor]
Core #0 67.0 °C
Core #1 73.0 °C
Core #2 72.0 °C
Core #3 69.0 °C
Core Max 73.0 °C
[Intel CPU #0]
CPU Package 73.0 °C
CPU IA Cores 73.0 °C
CPU GT Cores 60.0 °C
CPU Package Power 56.545 W
IA Cores Power 49.497 W
ICC DIV1-S: Display 120.0 MHz
ICC DIV2-S: BCLK/DMI/PEG 100.0 MHz
ICC DIV3: PCIe/PCI33/SATA/USB3 100.0 MHz
ICC DIV4: Display Bending 100.0 MHz
ICC DIV1-NS: Display 120.0 MHz
ICC DIV2-NS: BCLK/DMI/PEG 100.0 MHz
[Fintek F71868A(D)/F71869(A)/F71870A]
T1 20.0 °C
Aux 57.0 °C
Motherboard 29.0 °C
CPU 73.0 °C
VCC3V 3.280 V
Vcore 0.984 V
VIN2 0.024 V
+5V 4.961 V
+12V 11.880 V
VIN5 0.752 V
VIN6 1.048 V
+3.3V 3.280 V
VBAT 3.232 V
CPU 2057 RPM
Chassis1 1218 RPM
Chassis Intrusion Yes
[S.M.A.R.T.]
ST2000DM001-9YN164 [W1E21P9X] 30.0 °C
ST2000DM001-9YN164 [W1E21P9X] Airflow 30.0 °C
[nVidia GPU[#0] nVIDIA GeForce GTX 650 Ti (GK106-220)]
GPU Temperature 28.0 °C
GPU Clock 324.0 MHz
GPU Memory Clock 162.0 MHz
GPU Fan 16.000 %
GPU D3D Memory Dedicated 210.051 MB
GPU D3D Memory Dynamic 54.215 MB
PCIe Link Speed 2.500 Gbps
[NVAPI @ GPU[#0] nVIDIA GeForce GTX 650 Ti (GK106-220)]
GPU Temperature 29.0 °C
GPU Core Voltage 0.850 V
GPU Fan 990 RPM
GPU Core Load 8.0 %
GPU Memory Controller Load 8.0 %
GPU Video Engine Load 0.0 %
GPU Video Bus Load 2.0 %
GPU Memory Load 25.4 %
GPU Fan 17.000 %
GPU Memory Allocated 260.363 MB
 


jds93

Well-Known Member
#27
When I took this temperature test Prime95 was already running.
Do you want me to take a new temperature test when Prime95 is finished?
 


usasma

Fantastic Member
Microsoft Community Contributor
#28
Yes, please. Prime95 will stress your CPU's cache and cause it's temperature to rise a bit.
Your temps should remain under 60ºC at all times (but I'm a bit flexible if it stays in the lower 60's ).

Let the system cool down for a couple of hours of normal running (or being off) before taking the new temps.
 


jds93

Well-Known Member
#29
In annex the Prime95 results.
An additional online virus scan is running for 7 hours now.
Except some tracking cookies it seems there is no malware installed on my pc.
Within a few hours I'll upload the temperature test.

*Edit : new temperature test uploaded! I'll now test my drive again with CHKDSK.
 


Attachments

Last edited:

usasma

Fantastic Member
Microsoft Community Contributor
#30
Prime95 passed and the results of the temperature readings were good also.
Continue on with the video tests.
 


jds93

Well-Known Member
#31
The last drive test.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#32
Lot's more problems with the CHKDSK.
I suggest trying another hard drive to see if you still get errors.

If the new hard drive still gets errors, then it's most likely the motherboard
If the new hard drive doesn't get errors, then it's most likely the hard drive.

Good luck!
 


Last edited:
#33
Edit that last post John, "hard drive" not "hard deive". ;) I nitpick.

Also try Hdtune (hdtune.com) and run it for a few days. This is another way to check the hard drive, if you don't have another that you can use, or if you have trouble finding another hard drive.
 


jds93

Well-Known Member
#34
I'm halfway the HD Tune hard drive test and everything seems positive. Is there a motherboard test I can run?
 


usasma

Fantastic Member
Microsoft Community Contributor
#35
Fixed the "drive" thing - Thanks General!

Unfortunately there's no real accurate tests for motherboards.
Most of the available tests test a few key components, cost $400 to $800 (US), and aren't all that reliable.

We test them by ruling out all the other stuff around them - then it's a decision on your part (you can make the decision less painful by purchasing it from a dealer that will let you return it for your money back).
 


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