bsod on kernel mode expection

Discussion in 'Windows XP Blue Screen of Death (BSOD)' started by varadkarthik, Aug 18, 2014.

  1. varadkarthik

    varadkarthik New Member

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    Hi sir,
    I landed here to get some serious problem Iam facing. Iam getting a constantly bsod on KERNEL_MODE_EXCEPTION_NOT_HANDLED .

    Iam attaching a blue screen view part here plese provide me some help.

    ==================================================
    Dump File : Mini081814-01.dmp
    Crash Time : 8/18/2014 7:27:51 PM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0xb99501ea
    Parameter 3 : 0xa7c67ae0
    Parameter 4 : 0x00000000
    Caused By Driver : ks.sys
    Caused By Address : ks.sys+91ea
    File Description : Kernel CSA Library
    Product Name : Microsoft(R) Windows(R) Operating System
    Company : Microsoft Corporation
    File Version : 5.3.2600.5512 (xpsp.080413-2108)
    Processor : 32-bit
    Crash Address : ks.sys+91ea
    Stack Address 1 : ntoskrnl.exe+a343
    Stack Address 2 : ks.sys+91f8
    Stack Address 3 : ntoskrnl.exe+a343
    Computer Name :
    Full Path : C:\WINDOWS\Minidump\Mini081814-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 2600
    Dump File Size : 94,208
    Dump File Time : 8/18/2014 7:28:39 PM
    ==================================================
     
  2. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Hi,
    could you open the main windows folder and look for a folder marked Minidump. Zip and post the contents as we need to see the actual dump files. If the folder doesn't exist change your settings to this:

    Go to Run and type in sysdm.cpl and press Enter
    Click on the Advanced tab
    Click on the Startup and Recovery Settings button
    Ensure that Automatically restart is unchecked
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
    found later.
    Click OK and apply to exit the dialogs, then reboot for the changes to take effect.
     
  3. varadkarthik

    varadkarthik New Member

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    Thanks fro your reply.
    Iam attaching files here.
     

    Attached Files:

  4. kemical

    kemical Windows Forum Admin
    Staff Member Premium Supporter Microsoft MVP

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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000000A, {2080017, 2, 1, 80518461}
    
    Unable to load image SYMEVENT.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEVENT.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
    Probably caused by : SYMEVENT.SYS ( SYMEVENT+17229 )
    
    Followup: MachineOwner
    
    Hi,
    most of your dump files were blaming the system for various errors which could be possibly linked with the above. The dump file above is blaming Norton Anti-virus as the culprit and this application is well known for causing mischief amongst systems.
    Please uninstall Norton using the removal tool here:
    https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

    Use MSE in it's place as it's very stable:
    http://www.microsoft.com/en-gb/download/details.aspx?id=5201

    To repair any corruption which may have crept into the windows files run the system file checker. Open command prompt and type:
    sfc /scannow
    Press enter and await results.
    http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

    Driver wise you don't look too bad although I'll know better if you post the machines specification.

    RtkHDAud.sys Tue Jun 19 09:52:00 2012: Realtek HD Audio driver please update:
    http://www.realtek.com/downloads/downloadsCheck.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

    Post any new dump files.
     

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