Windows XP bsod on kernel mode expection

varadkarthik · Aug 18, 2014

Hi sir,
I landed here to get some serious problem Iam facing. Iam getting a constantly bsod on KERNEL_MODE_EXCEPTION_NOT_HANDLED .

Iam attaching a blue screen view part here plese provide me some help.

==================================================
Dump File : Mini081814-01.dmp
Crash Time : 8/18/2014 7:27:51 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xb99501ea
Parameter 3 : 0xa7c67ae0
Parameter 4 : 0x00000000
Caused By Driver : ks.sys
Caused By Address : ks.sys+91ea
File Description : Kernel CSA Library
Product Name : Microsoft(R) Windows(R) Operating System
Company : Microsoft Corporation
File Version : 5.3.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : ks.sys+91ea
Stack Address 1 : ntoskrnl.exe+a343
Stack Address 2 : ks.sys+91f8
Stack Address 3 : ntoskrnl.exe+a343
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081814-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
Dump File Time : 8/18/2014 7:28:39 PM
==================================================

kemical · Aug 20, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {2080017, 2, 1, 80518461}

Unable to load image SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+17229...

kemical · Aug 18, 2014

Hi,
could you open the main windows folder and look for a folder marked Minidump. Zip and post the contents as we need to see the actual dump files. If the folder doesn't exist change your settings to this:

Go to Run and type in sysdm.cpl and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that Automatically restart is unchecked
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be
found later.
Click OK and apply to exit the dialogs, then reboot for the changes to take effect.

varadkarthik · Aug 20, 2014

Thanks fro your reply.
Iam attaching files here.

kemical · Aug 20, 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {2080017, 2, 1, 80518461}

Unable to load image SYMEVENT.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT.SYS
Probably caused by : SYMEVENT.SYS ( SYMEVENT+17229 )

Followup: MachineOwner

Hi,
most of your dump files were blaming the system for various errors which could be possibly linked with the above. The dump file above is blaming Norton Anti-virus as the culprit and this application is well known for causing mischief amongst systems.
Please uninstall Norton using the removal tool here:
https://support.norton.com/sp/en/uk/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Use MSE in it's place as it's very stable:
Link Removed

To repair any corruption which may have crept into the windows files run the system file checker. Open command prompt and type:
sfc /scannow
Press enter and await results.
http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

Driver wise you don't look too bad although I'll know better if you post the machines specification.

RtkHDAud.sys Tue Jun 19 09:52:00 2012: Realtek HD Audio driver please update:
http://www.realtek.com/downloads/do...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false

Post any new dump files.

Windows XP bsod on kernel mode expection

varadkarthik

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kemical

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varadkarthik

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