BSOD on startup - ERROR 0xc0000001

#1
I currently run windows 8.1. The computer is an Asus S400C. On startup it says preparing automatic repair then after a few seconds takes me to the BSOD where It says:
Recovery
Your pc couldn't start properly
after multiple tries, the operating system on your PC failed to start, so it needs to be repaired.

Error code: 0xc0000001

It then says to use the OS disk etc. Although, we dont have the OS disk since it came pre-installed onto the laptop. After 20 seconds or so, it Automatically turns off.

I haven't tried many options in the f8 section, although i have tried to reboot it into safemode and it returns to the same screen.

Since it turns off after a short amount of time, I am avoiding turning it back on too many times to get the full text.

If anyone needs more data, please guide me through the steps. I don't know a lot about computers but i still know quite a bit.

It happened after word got an error message and refused to start up. She then uninstalled it and tried to reinstall it. When she tried to log back on she typed in the password wrong (or something like that, she doesn't know what happened) and it then went to the BSOD

Thanks in advance for any help



P.S I can send someone a picture of the error screen. I have tried shift-f8 on startup, but it has given me nothing.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#2

Hi,
if I'm correct this is your machines support page here:
http://www.asus.com/uk/Notebooks_Ultrabooks/ASUS_VivoBook_S400CA/overview/

I downloaded the manual and checked the page on reseting the machine. As you don't have a disk this would be your quickest way of getting access back to the os.

If the above doesn't work think about accessing the system image file found under advanced options via the route shown above.
 


Last edited:
#3

Hi,
if I'm correct this is your machines support page here:
http://www.asus.com/uk/Notebooks_Ultrabooks/ASUS_VivoBook_S400CA/overview/

I downloaded the manual and checked the page on reseting the machine. As you don't have a disk this would be your quickest way of getting access back to the os.

If the above doesn't work think about accessing the system image file found under advanced options via the route shown above.

I have tried the above and a different window comes up, lower-res with the error0xc000000e. When we press f8 to go on the troubleshooting page, it turns black and goes back to the previous page.
 


kemical

Windows Forum Admin
Staff member
Premium Supporter
Microsoft MVP
#4
You need a recovery disk or USB drive. If you know a friend who's running the same os then they can create one for you otherwise try giving the supplier a call as they usually supply disks if asked.
 


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